GlockstoreReviews of glockstore.com

Don’t waste your time with this worthless @$%#*! company.

Placed an order on 03/12/21. Paid $9.99 for a part, plus an additional $10 for shipping. The web site did not state the items were out of stock. It was only after placing the order that I received an email stating the items were out of stock. Frustrating, but I understand so I was willing to be patient. However, it's been over two months and Glock Store has not responded to any communication from me during that time. As others have pointed out, THE LIVE CHAT FEATURE ON THEIR WEBSITE DOES NOT WORK; I don't know why it's there other than to make it look like they're service-focused. However, they have a serious issue with customer service that has persisted so long, the perception is it's intentional. I don't believe I've been billed since my order has not shipped, but I've been trying to cancel the order for some time and have not been able to communicate with a single person at this business. You can’t get in touch with the company by email or the chat link on the website. If you call by phone, you can listen to the pre-recorded message about Lenny McGill being on the floor creating new products. You will be on the line for up to 40 minutes before the service will automatically disconnect you and tell you to call back another time. So, the customer is just a fool for waiting while the Glock Store plays with their finances. WHY? Its not Covid Based. Many companies are telling this same lie while charging consistent rates on postage and handling and blaming Covid. And this is America…..

Ordered recoil spring guide for my Glock 26. The packaging said it was for the gun. Neither I nor my gunsmith could get it into the gun. Contacted customer service, exchanged a few e mails and pics then nothing. Sent several other e mails, still nothing. Im done w them

So glad I saw these reviews before I tried a THIRD TIME! Placed order, then. AFTER being charged received email incorrect billing info & they need me to send copy of ID & CREDIT CARD. I called twice when hours supposed to be open but never got support, so they canceled my order. Then time passes and I resubmit order (partly b/c some items are a gift I'm looking forward to giving my sister) and they AGAIN charge my card again, then send email hat some items not in stock. Day or so later, they send email they are going to cancel my entire order with NO explanation as to why. Now I research company (beyond youtube self help videos) and see how unreliable they are... won't waste my time waiting on hold again or placing order 3rd time....

I ordered a ss80 builder set. It stated it was in stock, purchased and money was instantly taken from my account and the next day I receive an email saying my product will not be in stock and I gotta wait, ( never know how long the wait is, could be years ) I tried emailing them and calling them , haven’t heard back a single thing. DO NOT SPEND YOUR MONEY ON THIS FALSE ADVERTISING WEBSITE.

Ordered parts back in September 2020 it's now March 2021. They never sent me anything and never got back to any of my emails. Nothing. Pathetic never again with them.

What a joke of a company!!!

I recently purchased the OEM Glock +2 magazine extension with insert from the Glock Store. it showed them to be in stock on the website so I purchased enough for each magazine I had for my Glock 26. Two days later I get an email from them saying that they are sorry that after updating their inventory they do not have them in stock. And that they would put a hold on my Payment and would charge me accordingly to what is in stock as it comes in. And if it should take as long as 30 days or more they would get back in touch with me and let me know. So why charge me for something you don’t even have? To me that’s very similar to stealing in a very polite way. If there is such a thing. I asked for a full refund and they did oblige without issue. it was my first experience with them but it certainly left an impression on the chances of me doing future business with them