Global TravelReviews of globaltravel.com

poor services

Dont know what has changed with this company, but my dad loved them before he died, and I decided to keep it going but their customer service has gotten really terrible, not sure if its because I don't do the numbers he did or what... but I have had three groups decide to book elsewhere because of the amount of time it takes for me to even get group pricing...

Impossible to reach GTI support staff at any level. They do not respond to voice mail or email requests. You are put on multiple holds, often disconnected. They do not pay their commissions owed to agents citing non payment from sellers which is a total scam. Properties such as Fairmont, Hertz pay their accounts. This company goes by various other names, Globaltravel.com, Valu-pass.com, Gtimemberships.com, Globaltravelworks.com and Infovpass.com. DO NOT DO BUSINESS WITH ANY OF THESE COMPANIES, AND DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!! They make fraudulent, unauthorized charges, one being renewing memberships over a month before they expire at escalated rates. Afterr literally hours of attempting to reach someone at GTI, you get responses from them saying they created a policy, without notifiying you, that you have to cancel between certain dates. Huge staff turn over.

I recently became a travel agent with this company and I will not be renewing my membership. The hold time is terrible for customer service and after you hold for 30 minutes the phone hangs up, which you have call and ask for another department to transfer you to existing members. In addition I have yet to receive any of my commission on any of my bookings that I have booked over 6 months ago. In all honesty I read the reviews before I signed up, but the reviews were 50/50, so I decided to give them a chance. What a mistake. They only care about pitching you different levels which make you spend more money.

I've been with Global for 2 years. In them 2 years I never got to use any of my vouchers they claimed it was a prize for upgrading. I'm still waiting. Had to cancel because it seemed like a pyramid scheme. They kept my the money I made off my bookings. This was not for me.

I was charged 2 month after they said my renewal date was, said I was unable to get my money back. Now I can't even log in my account is deactivated. Called several times, I was told someone would call me back to helpe log back in nope not as of yet. Then was told I'll get $100 off hotel stay still nothing. I will not be renewing my membership next at all.

Terrible in Paying Commission, had to call in 10 times to get people move there BEHIND, and to talk to someone i had to hold for hours sometimes, very bad service, i just stopped referring people to GTI. One person tells you something and the other person you talk to has no clue, so I am very disappointed in customer service and the dragging out of things, such as paying my commission.

Terrible company,not worth the money. Customer service awful