Vincent S.
Scammed by the jail's phone service
It's bad enough that a loved one is locked up. On top of this stress, GlobalTel is running a scam. I went to their website to add money to my phone. I entered all the necessary information, including the credit card information and clicked submit. Then I received a text message stating I was charged $45.99 for some new service they have. They don't give any idea of how cheap the calls will be or if you still have to put money on the phone so the inmate can call. When I called customer service to cancel the service, she rudely explained all the information about the terms and conditions for this service, however she couldn't explain why the website never showed and of these terms and conditions when I entered my information into the system. The service was cancelled in less than 24 hours, yet I was told that GlobalTel would be keeping $14 of my money. I don't know, but this definitely seems like a scam to me.