Global Luxury SuitesReviews of globalluxurysuites.com

I stayed at 8 Harrison Ave. I was scheduled to stay for 14 days, but only made it to day 4. Sunday evening upon checking in I found the washing machine broken, tv broken, living room lamp broken, bedroom lamp broken and the place is very dirty. The floor is even sticky. I sent an email immediately to inform GLS and to get help. Monday I received no response to my email so I called them in the afternoon. They hadn't read it yet. I waited while they found my email and tickets were issued for the repairs but not for cleaning. They said they would talk to housekeeping first. Tuesday repairs were made. I asked about cleaning and again was told they would get back to me. In the evening I wanted to shower and noticed when the washing machine was fixed they dumped the nasty water in the shower leaving it unsanitary and unusable. I notified GLS of the issue immediately. It was after 5pm so I receive no response on Tuesday. I had to bath in the Kitchen sink. Wed. I again asked for cleaning. I was told housekeeping was already there but they would come again. It would be scheduled for Thursday. I am now having to bath for the second day in the kitchen sink because the shower is gross. Thursday I returned at 5pm looking forward to a shower and being able to take my shoes off for the first time in the apartment (dirty sticky floor). Unfortunately, I returned to a dirty apartment. I call again and am told housekeeping had cleaned and would not be returning. That is when I took the attached pictures of the larger issues as the smaller debris and the sticky floor don't photo well. The apartment was not a sanitary/safe environment and after trying to work with GLS for 4 days, I ended up leaving and going to a hotel. Oh, the shower felt good! I requested a refund and GLS and they offered to refund me 4 days! They refuse to refund me in full because the contract states non-refundable. I guess it doesn't matter if they hold up their end of the contract to provide a livable space. I wish I had read reviews or checked the BBB (1.4/5 rating) before I booked my stay. I would have gone elsewhere. I hope my experience helps you decide to go elsewhere.

Beware...when reserving a room, you will first be asked for a credit card number. So far...so good. Then you get an e-mail stating that you have to provide all kinds of personal information that leaves you exposed to identity theft. So...you want to cancel because you are unwilling to expose yourself to identity theft? 30% charge...even though you had NOT consummated the reservation since you did not provide the addition personal information requested. This company is far more interested in snagging deposit money then they are about customer service. Oh, and the customer service representative was rude, cut me off, and then blew me off and basically said it's billing's responsibility to deal with me...click...dial tone. Wow...worst customer service I have EVER experienced. Read additional reviews about this facility and their management thereof, and you will choose another property to visit. If there was a way to give zero stars, that's where I would be rating this terrible organization. STAY AWAY!! Check Google Maps for additional reviews...ALL BAD!

I had a reservation at GLS Cleveland and it had to be postponed because of the PANDEMIC. At first, they did not want to give me a credit, but eventually agreed. When I tried to redeem my credit, they told me I only had a month to use it. When I then tried to redeem it, they did not get back to me. GLS CHEATED ME OUT OF MY REFUND.

This group Churchill Living - Global Luxury Suites are fraudulent- they have stolen $5,000 from my visa card and I never even confirmed any reservations. Please be aware and my advice is to avoid them completely. They ignore communication and refuse to engage in any dialogue

As the evidence shows (i have the attachments and happy to share), my wife made the reservation in question in August of 2019 through VRBO and cancelled it through VRBO on 1/14/2020; a full 3 months in advance of the booking date. If you see exhibit A, page 2; you will see proof that VRBO knew this reservation was cancelled on 1/14/20 and in fact refunded to us a service fee of $238. Moreover if you look at exhibit B; also sent to my wife by VRBO; this reservation was marked CANCELLED as of 1/14/2020 - again 3 months in advance. Moreover, in the emails between my wife Mary and Arlen Boris of Global Luxury Suites; he admits that this reservation could be cancelled on 14 days notice. See exhibit C, page 2; where Arlen Boris claims we never received any cancellation "14 days prior" as the excuse for this obscene and illegal credit card charge. Indeed my wife never realized this was an issue with Global until May when they contacted us. We thought VRBO had informed Global that we had cancelled back in January. VRBO had assured us since January 14th that we had successfully cancelled this reservation and owed no money to anybody. We never signed any documents with Global informing us that the reservation was non cancellable. We never received any notice saying this from Global nor did we sign anything. From the moment we heard from Global we informed them that this reservation was cancelled through VRBO and if there was any miscommunication it was between VRBO and Global. Moreover - on 5/3 when Global emailed us we said we don't underdstand this reservation was cancelled months ago and they said OK they would look into it. They then charged our card over $2100 and refused to return it; as well as keeping our $827 deposit. Moreover the reservation was for 5/14/20- 5/18/20 when DC was in lock down due to Covid; so we could not have traveled there from NJ anyway. Global are thieves and swindlers and should be avoided and investigated by consumer affairs in NY state.

What a rip off! Booked and paid in full in advance for my stay, unfortunately my business trip was delayed for two weeks so I contacted the accommodation to try to modify my booking to the new date. They refused to reschedule, offer any kind of refund or do anything at all, completely unreasonable. Such poor customer service & I will now have to find & fund accommodation for my upcoming trip. Very disappointed & would certainly NOT recommend to anyone!!

I would not reccomend this company to anyone!! They have terrible customer service and have left my employees in the street!!! Ari 22:06 Welcome to Global Luxury Suites. Hello James. How may I assist you? james 22:08 I need to speak to Deborah in billing please Ari 22:08 Ok. Let me see I can connect you to my billing department now. james 22:08 I have guests arriving to your hotel and there is an outstanding balance of 700 dollars from 4200 and is unreachable. she said if the balance isnt paid they cant check in and my guest will be on the street Im not very pleased with this service to be honest Ari 22:09 Can you tell me what your global account number is? I do apologize for any issues this may have caused you. I will do my best to have your issue resolved. What is the Global your guest's account number? james 22:12 313561 Ari 22:18 I am contacting billing now. james 22:18 ok Ari 22:18 I apologize for the delay. james 22:18 ok Ari 22:24 Are you able to pay the balance today? james 22:24 yes i have sent the card to Deborah to take the money She is not answering emails Or telephone Ari 22:24 I am transferring you to a representative now. One moment please. You have been transferred to: Stephanie. james 22:24 we have paid 3600 usd already ok Stephanie 22:26 Hello, I will be happy to try an assist you james 22:26 Hi Stephanie 22:26 I do not see the $3600 payment. do you know when that was made? james 22:26 yes with SARAH ISAACS and 700 this morning they were made seperately because we have been having trouble with the cards there was 700 balance outstanding and Deborah sent me a form to pay the rest which I have, but she said she hadnt received it and does not answer now plus the clients are arriving soon so they have no where to stay Hello Mohammed Shadaab wajib, Thank You for choosing Global Luxury Suites! Please click the link below to sign the required credit card authorization. Please note, a copy of front and back of your credit card may be required and can be uploaded directly through the link. This authorization form must be completed by 11-22-2018 at 4:00 PM. Click here to begin Thank you for your business! Regards, Debra K Billing Coordinator Global Luxury Suites (p) 844-893-3465 x 5657 [tn:8554618] This is what Deborah sent me for the last payment which I have sent james 22:29 I know its thanks giving etc, but my emplyees are going to be out in the street if this is not sorted out i cannot allow that Stephanie 22:32 Please give me another moment to check this. james 22:32 ok Stephanie 22:35 Unfortunately, it looks like the keys are on hold so we are not able to release the keys james 22:35 exactly thats why i need to make the remaining payment which is proving very hard at the minute can you not take the remaining payment? or does it have to be Deborah ? I cant have my employees left on the street, please help... Stephanie 22:38 Unfortunately, I am not able to take the payment . james 22:39 Ok so now what do we do? Stephanie 22:40 Unfortunately, at this point, it will have to wait for Debra or someone else in the billing department james 22:40 Ok so when do they come back? its 11pm here in the UK Stephanie 22:42 Someone will be back at 9 am tomorrow james 22:43 So my emplyees will be denied entry today even though you have 3600 of our money? Stephanie 22:43 I can try and reach someone in the meantime, but unfortunately, i can't guarantee anything Unfortunately, all balances must be paid in full prior to check in so keys are on hold james 22:44 well I am trying to do that and i have carried everthing you have asked! Its not as if I have gave you 100 dollars only... Read james 22:46 So I have to tell the guests they have to find somewhere for tonight? Delivered Chat closed.