Global Luxury SuitesReviews of globalluxurysuites.com

I made reservations through expedia. My problem is that GLS sent me an email telling me to complete the online form, I tried completing this form several times with my CC and ID uploaded and each time it said the form was incomplete. I then called customer service and the lady Mel sounded like she was asleep and told me that they were closed and I would have to call back tomorrow. Then I received a text message saying my payment was denied and that I needed to call my bank to have it authorized or they would cancel my room by the next day at 11. I sent an email, text and called several times to see how my payment was denied if I didn't complete the form. The next day I called and got someone in customer service and they told me that I needed to delete all my search history in order for the form to upload or he could send me a pdf link. I told him to do send the pdf link and asked if he wait while I was on the phone and he kept telling me to call him back once I completed the form, I told him no I wanted him to wait while I completed out the form to see if any other errors would come up. He said he had to go and he would send the pdf. Needless to say the form never came and when I called back the phone just ranged. Therefore, I had my CC locked and replaced and cancelled my reservations.

Needed help getting in the facility. Website stated "concierge on site". There was no concierge 'on site' to talk to. Called both 'emergency' phone numbers. Left message. No one returned call. Could not get to my room and left. Terrible experience with Global Luxury Suites

This is the WORST customer experience I have ever had. We booked an apartment for 3 people for 3 nights. A bedroom for 2 and a pull out couch for the 3rd person. Once we got there, there was no pull out couch so our 3rd person had to sleep on the floor for 2 nights. AWFUL!!!!! We were to receive a blow up mattress but never got it until the last night. Things were dirty, there was no soap and one roll of toilet paper. The person at the desk was no help. No one cared! Multiple texts, emails and phone calls were made but no one would help or resolve any of our issues. I warn everyone about staying away from this place.

If gaslighting were a company, it would be Global Luxury Suites. They overcharged me $160.00 for parking and refused to return my money! Katy was the employee I dealt with regarding issues I had with the unit I was assigned. The room had an unpleasant smell and white dust on the furniture that triggered an allergic reaction. I needed to change rooms and after speaking with customer service over the phone for almost an hour; Katy came to assist me in getting my room changed. She also helped with adding a parking pass to my reservation. I was told that the parking fee was $40 a day. However, I was NOT informed that they would charge me for the full length of my stay, as I only needed the parking pass for two days. When I noticed the charge, I immediately contacted Katy. It was agreed that I would receive a refund when the parking pass was returned. Following Katy's instructions, I left the parking pass with the front desk concierge. I informed Katy and Jared that the parking pass was at the front desk. After I didn't receive a response from either of them, I called Katy, and she said she never received the pass. I provided her with the date, time, and the name of the concierge I handed the pass to. I requested my refund, as the pass is not my responsibility after it was returned. Katy’s response was that she has nothing to do with my refund and parking passes were not her responsibility. I followed up with customer service repeatedly, but they refused to issue the money I was overcharged citing that it was never returned as if I made everything up. Despite the email threads and text messages, the billing department repeatedly denied my request to escalate my concerns to upper management. They ignored my emails and phone calls. I was told that my case was closed since the parking pass was still missing, they will not investigate, and I should cut my losses. What company holds their customers responsible for an internal problem?! Your inability to properly document or keep track of your parking passes while in your company’s possession, is not my burden to bear! Also they have no right to money that they SHOULD NOT have collected in the first place! I'm infuriated by the company's lack of accountability for their errors. DO NOT get swept in by their accommodations. It's not worth the headache or the money you would lose if you run into a problem with them. RUN AWAY from any accommodation managed by Global Luxury Suites.

What a horrific experience. Booked a 1BR apartment 2 months before our visit (my fathers 70th birthday). Come to find out the day of our reservation that they changed our 1BR to a studio and without a single email/call. Their response to the 1BR apartment not being available any longer was "it's just not" and tried to tell me the studio isn't small (it's tiny). They were very unapologetic, and refused to allow me to cancel. Sean Xavier in billing had no respect for me and my family, sounds like he hates his job and got loud with me because I wanted to cancel. They then at random switched our room back to the 1BR without telling me or the person at the front desk. The lack of communication ended up leaving my Dad and I standing around Chinatown waiting for GLS to send a simple confirmation. This led to us missing half the baseball game we came into town for. I asked the front desk if this was normally this bad, and she didn't hold back, it's like this all the time. At no surprise, the next night we saw another couple stranded in the lobby with the same situation. Not only was the check in a train wreck, the room was setup for 2 people when I told them we had 3 of us visiting. So we only had 2 towels for the first 24 hours. Some of the appliances didn't work, washing machine constantly spit water onto an electrical outlet because the drain pipe was broken, microwave wouldn't turn on, black paper taped on the windows instead of a shade. The TV had porn bookmarked on the home screen (thank god my kids didn't join us) Everytime we used the TV the image was there. I've documented everything videos/pictures and GLS won't even compensate me a dime. Pathetic excuse of a company, in no way will I ever visit another one of their properties and I'm warning you to do the same.

If I could give zero stars I would...book an apartment 3 months ago with them. we leave in two days and just received a call that the apartment is not available for the first night we are there...they offered a refund for the first night or I can cancel the whole thing...but it's TWO DAYS till we leave and nothing is available now. Customer service is HORRIBLE--avoid this company at all costs.

GLS are low life scum who steal your money. I never completed the registration process. I had to change the date of my stay with 3 wks notice, as I had to travel earlier (my father was expected to die). Norman Wilson said people die everyday! I asked to talk to a manager he said there was no manager. Another billing agent said my room would be re rented and a refund would be processed. As advised I called after the stay expired and was told the room was not rented, no refund £2200. They refuse to communicate. They need to be investigated PLEASE DO NOT STAY AT GLS read the reviews.

Provided a suite that wasn’t cleaned since the last guest. Blood on sheets, toenails in the bathroom, filthy. Then, refused a promised credit of one night after I left. Horrible experience.