GlobalfyReviews of globalfy.com

Response from GlobalfyJan 2, 2026

Hello Brunno, Thank you for sharing your feedback with us. We understand your concerns and appreciate the opportunity to clarify the situation. We recognize that our initial communication regarding the December timeline could have been clearer. During this period, IRS delays can occur, and we should have mentioned this earlier. At the same time, your company was properly registered with the state on the same day the payment was made, and you already had an active bank account even before receiving the EIN, thanks to our partnership with Mercury. This allowed you to begin operations. Additionally, once we became aware of your concerns, we promptly reached out, provided full support, offered to refund the additional cost related to the international wire transfer you mentioned, and made ourselves available to cover any further costs resulting from the delay. We truly value your feedback, as it helps us improve, and we remain at your disposal if you need any further assistance.

Response from GlobalfyMay 27, 2025

Hi Gustavo, Thank you for sharing your feedback. We're truly sorry for the inconveniences you've experienced — this is not the standard of service or experience we aim to provide. We’re already addressing the issues you've raised directly with you and the Globalfy partners, and we’re committed to resolving everything as quickly as possible. Once again, we apologize for the situation and remain at your disposal to help in any way we can.

Response from GlobalfyMay 14, 2025

Hola Ibrahim, Agradecemos tu comentario y, antes que nada, te pedimos sinceras disculpas por cualquier inconveniente causado y por la experiencia negativa que has tenido hasta el momento. Tu opinión es muy importante para nosotros y nos ayuda a mejorar continuamente nuestros procesos. Queremos informarte que nos pusimos en contacto contigo por correo electrónico ayer, día 13, con una respuesta detallada relacionada con el comentario sobre el procedimiento del ITIN. Si aún no lo has visto, te recomendamos revisar tu bandeja de entrada o la carpeta de spam. Reafirmamos que seguimos a tu disposición para continuar con el seguimiento internamente y asegurarnos de que todo se resuelva con la atención y prioridad que merece. Si necesitas cualquier tipo de asistencia adicional, puedes contactarnos en cualquier momento al correo [email protected].

Response from GlobalfyFeb 25, 2025

Hello Sandro, We’re sorry to hear that your experience did not meet your expectations. We strive to respond as quickly as possible, and since your message was received on a Sunday, outside our business hours, we replied the following Monday at 9:30 AM. Even though you have not been an active client since last year, we made sure to answer your email and assist where possible. If you need any further clarification about your question, feel free to reach out. We’re always available and happy to assist you.

Response from GlobalfyApr 8, 2024

Hello, We sincerely apologize for the negative experience you encountered with our company. We take all feedback seriously and strive to provide the highest level of professionalism and service to our customers. Your comments regarding reliability, trustworthiness, and customer service skills are deeply concerning to us. Rest assured, we are taking immediate steps to address the issues you've raised internally to prevent similar situations from occurring in the future. Please, reach out to us directly at [email protected] so we can address your specific situation and work towards a resolution. Your satisfaction is our utmost priority, and we hope to regain your trust and confidence in our company. We look forward to hearing from you.

Response from GlobalfyMar 15, 2024

Hi Benedict, We appreciate your feedback. Firstly, we'd like to sincerely apologize for the trouble this situation may had caused to your business. As mentioned before, this falls short of the superior level of service we endeavor to offer to our customers. Regarding the chargeback, unfortunately, it's VISA which chooses the procedure due to their internal reasons and it's not related to us. As stated in your previous review, we are taking the necessary steps to provide the best guidances to the customers affected by this situation, to prevent similar cases to happen in the future. We want to also assure you that our agents are available to assist you whenever you need any guidance through this matter. Again, we apologize for the inconvenience and we remain at your disposal.

Response from GlobalfyFeb 23, 2024

Hello Bobby, Thank you for your message. First of all, we want to express our apologies for the recent inconvenience you have experienced with our banking services and assure you that this is not the type of experience we want for our customers. Unfortunately, we cannot change the check issuance dates. At the moment, the 4-6 weeks is the deadline we have. One recommendation we give to our customers is to keep their address updated to avoid further inconvenience. Even so, we are working with our partner bank to try and expedite your check. We will keep you aware about it. Our team is working to prevent similar situations in the future, and at the moment, Globalfy is undergoing a complete restructuring of its banking services. We are fully committed to resolving these issues and implementing the required changes. We appreciate your understanding and patience during this transition and keep ourselves available for any assistance required.

Response from GlobalfyFeb 5, 2024

Hi, Thank you for sharing your comments. We sincerely apologize for the frustration and inconvenience you have experienced. We understand the importance of a transparent and reliable service, and we apologize if there has been any miscommunication regarding the banking services available in your country. While we strive to provide comprehensive support, certain banking options may be beyond our control due to regulatory restrictions. Regarding the cancellation of your subscription, we identified a specific issue related to your request, and as soon as it was noticed we immediately refund the payment. Rest assured we are actively working to ensure this does not happen again. We value your experience and appreciate the opportunity to address your concerns. Once again, we apologize for the inconvenience, and thank you for your understanding. Yours sincerely, Globalfy Team