GlobalfyReviews of globalfy.com

Response from GlobalfyDec 1, 2023

Dear, We sincerely appreciate you sharing your experience with us. We deeply regret that you have faced difficulties, and we want to assure you that we take your feedback seriously. We fully understand your frustration and would like to explain that banking services are subject to strict regulations and restrictions that, unfortunately, are beyond our direct control. We are committed to providing the best possible service, but occasionally, we encounter situations where banking decisions can impact our customers in unforeseen ways. We understand that this situation may have caused significant inconvenience, and we sincerely apologize for that. We are doing our best to resolve the issue and ensure that any outstanding matters are handled in the quickest and most effective manner possible. Thank you for your understanding and patience as we work to find a satisfactory solution. If there is any additional information we can provide or any specific way we can assist in resolving your issues, please feel free to contact us directly. Once again, we apologize for the inconvenience caused and appreciate the opportunity to address this matter. Sincerely, Customer Experience

Response from GlobalfyNov 7, 2023

Hola Raúl, Agradecemos que haya compartido su experiencia con nosotros y lamentamos mucho cualquier inconveniente que haya experimentado con su cuenta bancaria. También agradecemos su colaboración y paciencia mientras resolvíamos este caso. Como ya le hemos informado, afortunadamente conseguimos que su cuenta bancaria sea abierta nuevamente. Si tiene alguna pregunta adicional o necesita asistencia adicional, no dude en ponerse en contacto. Esperamos que esta experiencia no afecte su percepción de nuestros servicios. Estamos comprometidos en seguir mejorando nuestros procesos y esperamos seguir siendo de ayuda en el futuro. Gracias por su tiempo y por brindarnos la oportunidad de abordar esta situación.

Response from GlobalfyJul 31, 2023

Hola, Le agradecemos por traer este asunto a nuestra atención. Estuvimos revisando internamente el caso y si estuvimos intentando contactarla, pero no obtuvimos respuesta. Nos disculpamos por la frustación que esta situación pudo causarle, pero también nos gustaría hacer énfasis en que nuestra empresa y servicios son 100% confiables. Queremos mejorar su experiencia, le solicitamos amablemente que se comnunique a [email protected] o nos puede brindar un número de contacto, nuestro equipo está listo para ayudarle en todo lo posible y encontrar una solución adecuada para abordar sus inquietudes. La satisfacción del cliente es de suma importancia para nosotros, y realmente lamentamos cualquier malentendido que pueda haber ocurrido. Quedamos atentos, gracias.

Response from GlobalfyJun 21, 2023

Hello Ismail, We appreciate you taking the time to share your feedback with us, and we apologize for any inconvenience you may have experienced. We strive to provide the best possible service to all our customers, and we apologize for not meeting your expectations at this time. It is important to note that applying for an account with us does not guarantee approval. We understand that you may be frustrated with the outcome of your application, but we assure you that our processes are fair, objective and impartial. We would also like to address your concerns regarding the collection of personal information. As a responsible company, we take data privacy and security very seriously. Our practices are designed to protect your information and comply with applicable data protection regulations. If you have any specific concerns or questions about the handling of your personal data, we encourage you to reach out to our team, who will be happy to assist you. A notification was sent to you via email explaining the decision upon denial. While we are unable to provide specific details about our compliance reviews, we make it a priority to keep our clients informed throughout the process. If you have not received the notification or require it to be resent, please contact us. We appreciate your understanding and want to reiterate our unwavering commitment to providing dependable and secure services. If you have any additional concerns or questions, our team is ready to assist you. Thank you for your cooperation.

Response from GlobalfyJun 14, 2023

Thank you for your message. You are correct, you have received the previous email by mistake. We would like to take the time to apologize for inconvenience caused to you. Our team will soon contact you informing the necessary additional info and how to provide them in order to keep your bank services with us. For that, we will request more information through a private message on Trustpilot so we can reach you out and move on with the correct steps. We will work hard to ensure such instances are not repeated by Globalfy. We want to continue to provide you with the best service possible.

Response from GlobalfyJun 26, 2023

Hola, Le agradecemos por traer este asunto a nuestra atención. Entendemos su frustración y nos disculpamos ya que esta no es la experiencia que queremos brindarle a nuestros clientes. Su opinión es muy importante para nosotros y con el fin de seguir su caso más de cerca, nos gustaría que nos brinde un número de contacto o email donde podamos contactarlo y esclarecer el caso. También puede contactarnos al correo [email protected] Su caso es una prioridad para nosotros, estaremos atentos a su respuesta para contactarnos y asistirlo lo antes posible. Muchas gracias.

Response from GlobalfyJun 1, 2023

We are sorry to hear that your experience wasn’t what we aim to deliver to our customers. Regarding the banking requirements, all US banks are subject to the Federal Regulations imposed by FinCEN (Financial Crimes Enforcement Regulations), and it’s mandatory to collect specific data about the business and its owners. We understand your concerns but unfortunately, there is nothing we can do differently at this time. We wish you success in your US journey!

Response from GlobalfyMay 10, 2023

Hola, Le agradecemos por traer este asunto a nuestra atención. Es importante tener en cuenta que aplicar a nuestra cuenta bancaria no garantiza la aprobación de la misma. Recopilamos datos personales solo para fines legítimos, y nuestro Compliance Team realiza verificaciones exhaustivas para garantizar que todos nuestros clientes cumplan con los requisitos regulatorios necesarios. Entendemos las molestias y frustración que el resultado de la aplicación pudo causarle, pero queremos asegurarle que nuestros procesos son justos, objetivos e imparciales. Le aseguramos que respetamos su privacidad y que cualquier información relacionada con su solicitud será tratada con la más estricta confidencialidad. En caso de tener más inquietudes, por favor no dude en contactarnos directamente. Apreciamos su retroalimentación. Gracias.