Jean C.
No help from GlobalEntry
I spent 4.5 hours trying to get to someone, ANYONE, who could help me regarding the letter stating my application is provisional. I need the letter to make an interview appointment. I was given so many new websites and phone numbers that my head was spinning. I was told that I could schedule an interview via the site. Well, the site had no such option. Absolutely the worst exercise in futility.
Response from Global Entry AlertsApr 27, 2024
Dear Jean, We're truly sorry to hear about the difficulties you've encountered with your application process. It sounds like a frustrating ordeal, and we apologize for any confusion caused by the information provided. Our service aims to support and guide applicants through the Global Entry process, but unfortunately, we don't have control over the functionality of the official government websites or their customer service. We appreciate your patience and are here to help in any way we can. Please contact us directly, and we'll do our best to assist you in clarifying these issues. Warm regards, The Global Entry Alerts team