Global RokidReviews of global.rokid.com

Response from Global RokidMar 8, 2024

Dear Anton, Thank you for sharing your review and for your honest feedback. We are sorry to hear that our product did not meet your expectations in terms of functionality. Our intention is always to provide clear and accurate product descriptions, so we regret any confusion about the capabilities of our AR glasses. We understand that you were looking for a device that serves as a portable external monitor, and we apologize for any inconvenience this misunderstanding may have caused. To ensure we improve and prevent future misunderstandings, we would appreciate the opportunity to understand where our communication may have fallen short. Additionally, we would like to invite you to discuss potential solutions that could enhance your experience, whether that be through a different product recommendation or additional support. Your satisfaction is our priority, and we would be grateful for the chance to make things right. Please reach out to our customer service team at [email protected] at your earliest convenience. Sincerely, The Rokid Team

Response from Global RokidMar 7, 2024

Dear Marvin, We're truly sorry for the delay and lack of communication you've experienced. Your feedback is crucial, and we acknowledge we didn't meet your expectations. We're committed to resolving this issue and improving our services. Please reach out to us at [email protected] for a priority resolution. We appreciate your patience and are dedicated to regaining your trust.💙 Sincerely, The Rokid Team