Global RokidReviews of global.rokid.com

Since Rokid was a company that had produced AR glasses in the past, I gave them a chance. Shipping was to be in September. But they vanished for 10 days at the end of September into October. Then they announced they were collecting shipping fees without any indication of when it would ship. They promised a full refund prior to shipping, but when multiple people asked for a refund they suddenly were unable to do so. Excuses like international transfers take a very long time. It really should take only 1-5 days. After more than a month they still had no idea when they would refund. I called American Express and they told me Rokid was lying about how long it takes to refund. They said Rokid was waiting until 90 went by so you couldn’t dispute the charge. Well Amex is investigating and I will be getting my money back one way or another, but will never buy from Rokid in the future and neither should you.

Your hdmi cable to the station is the worst part ever.

Product is cheap, not working, and Customer Service is poor, product not working and Customer service will just email you back and forth with no solution.

Extremely badly agents and selfish management. The products just act as projectors only and nothing specials.

I barely use this thing! I feel like I was misled into this purchase. Rokid talks a good game. They claim the virtual screen is 200" or larger (I don't remember the exact size) but when using the glasses & overlaying the screen against my 65" TV, the screen is SMALLER! I bought this SPECIFICALLY for the screen size & potential entertainment possibilities. The screen, minus the lack of hugeness, is awesome to look at, but it isn't the promised size. Also, the built-in speakers are drowned out by surrounding noise. My wife will be watching TV & I can't hear what I'm watching while lying in bed next to her. I was told that I can't return them so I feel like Rokid got me for $419. Then they announce an upgraded, pro version of the glasses. Now I feel like they got me for an obsolete version of the product. Don't buy this!

I’ve read a few reviews most of which are negative and my experience is no different. I really enjoyed the device in the beginning. That was after 4 months of the device working, although there were glitches. I prodded on until everything stopped working. Today nothing works. I’ve contacted the manufacturer, who is in China. At my request they replaced the HDMI cable. It came today ( 3/11/24 ). That was not the problem. I don’t think the glasses are the problem, I think it is the station. When I hook the glasses up to my iPad with the USB-C chord the glasses come on and reflect the image on the iPad screen. Again, when connecting the glasses to the station I only get a flicker of a picture on the glasses and a blank screen and that’s it. The blue light and the battery lights on the station remain on, but no picture. In short, along with the other complaints I’ve read, I give this product a resounding thumbs down. I have reached out to the manufacturer asking them to replace the station. Let’s see what they do to stand behind their product.

Rokid never was mentioned in the pre-sale that these are not compatible with Pixel phones, so I spent $500+ on a paperweight. Worst purchase ever, and Rokid's customer support never acknowledged my request for a refund. They just kept sending me to instruction manuals I followed exactly and it still didn't connect. To make things worse, this isn't even wireless like they present on websites. It has to be wired to your phone. False advertising for sure. But the worse part is that I have submitted several 1 star reviews on their website and they will not post them. I won't be surprised if this review doesn't post either, as they actively want to hide these shortcomings from potential buyers. Save yourself the trouble and do NOT purchase these!

I purchased the Rokid Max along with its accompanying Rokid Station. While the Rokid Glass seamlessly pairs with my Samsung smartphone, I've encountered issues with certain applications within the Rokid VR app. Apart from YouTube, other apps fail to function properly. There have been persistent connectivity issues with the Rokid Station. Initially, it worked fine, but later on, issues arose such as the Glass displaying no signal when the power button is pressed, indicated by a change from blue to green light. Despite lengthy interactions with customer service to replace the connecting cable and Rokid Station, the problems persist. It appears to be a combination of hardware and software issues. Additionally, the absence of the Netflix app when using the Rokid Station is notable. Until these issues are resolved, I would not recommend purchasing the Rokid Glass.