Global RokidReviews of global.rokid.com

I wanted better AI glasses than my Rayban Meta. I did research and decided to order the Rokid AI glasses. I was investor 6937. Rokid promised the glasses would be delivered by mid November 2025. I currently live in Egypt, and Customs here is difficult, especially with cameras. I had planned a trip to Italy and needed the glasses to be delivered to Italy prior to my trip. The trip was planned for late December. The Rokid team had not been transparent, seemingly trying to deceive customers on several issues, I learned this after ordering. When Rokid first admitted they would be delayed shipping the glasses I contacted them and explained my situation. Whenever Rokid replies to me it seems canned, as if they didn't read my email. When it became obvious that Rokid would miss their promised delivery dates, I asked them to refund me. They have a refund guarantee on the glasses, so I am not sure what their problem is. I have asked them 4 times to refund my account and they keep telling me the glasses are with the shipper. A completely irrelevant response. I cannot recommend Rokid, I do not believe their published guarantee and they are not transparent.

Urgent: Incorrect Lenses for Backer #2709 Hi Rokid Team, I am backer number 2709, and I need to express my frustration regarding the glasses I received. While I was initially excited to receive them, I am now deeply disappointed because I cannot use them without the correct prescription lenses. The glasses arrived with either demo lenses or incorrect prescription lenses. It is unacceptable that, despite being asked to upload my prescription information during the survey and providing the informationpromptly, the frames were shipped with demo lenses only. The shipping update in the excel file associated with update #31 clearly states that the order was made without lenses, which is incorrect. I did not order these glasses without lenses; they are completely useless to me in this state. Furthermore, I updated my prescription strength during the survey—what was the purpose of that if it was not used? The whole campaign and the information collection process have been complicated and misleading. I expect a prompt response and a resolution to this issue. Please send me the correct prescription lenses as soon as possible. Regards, Viraj

It has not been sent out, nor has any message been replied to.

Rokid does not respect their early kickstarter backers. Horrible communications, they were responsive at the beginning of the campaign. But ever since they hit their funding, they stop responding to emails. I would never support this company ever again.

I’m an early Kickstarter backer (#125) and have had ongoing difficulty verifying fulfillment of my Rokid Glasses order. My order has been marked “Shipped Out,” but the tracking number provided has only shown placeholder values (“1111,” later changed to “0”), neither of which is a valid carrier tracking number. No carrier scan or confirmation of handoff has been provided, making it impossible to independently verify shipment. Additionally, my reward tier has been listed incorrectly despite multiple attempts to have it corrected, and direct inquiries requesting clarification have gone unanswered. I understand delays can happen with crowdfunding and international logistics, but marking orders as shipped without verifiable tracking and failing to provide clear responses is concerning. At this point, I am simply looking for transparency, accurate status, and confirmation that fulfillment is genuinely underway.

My Experience with Rokid Products - Extremely Disappointed I deeply regret purchasing from Rokid. Here are the major issues I encountered: 1. Embarrassing Green Screen Display The glasses have a very obvious green screen that makes you look absolutely ridiculous when wearing them. This is not only a technical flaw but also socially embarrassing. 2. Poor Battery Life The battery performance is far below what was promised. It doesn't last nearly as long as expected, making the product impractical for daily use. 3. Dishonest Company Practices This company has zero integrity and constantly lies to customers. My order was delayed over and over again - 2 months or more beyond the promised date. When I requested a refund, they simply stalled and avoided processing it. To make matters worse, they provided a fake tracking number to string me along. 4. Useless Customer Service Customer service is a joke. They only respond with generic, scripted answers that don't address any real concerns. It's clear they have no intention of actually helping customers. Bottom line: Rokid is a dishonest company with poor quality products and terrible customer service. Save your money and avoid this brand at all costs. I wish I had read more reviews before making this purchase.

No product arrived as yet. Still no clear communication. Very rare responses to email questions heightening anxiety. I’ve ended up having to buy AI glasses from a completely different brand because the service has been so crap. I don’t know what it will take to actually get the level of service that anyone should expect. Buyer beware.

Promised to be delivered in November. Then with multiple delay and inaccurate status update to Kickstarters backers all along. Don't know when, along with a significant number of backers, will we receive it. What is worse is Rokid has long stocked their retailers with the products months ago and leave backers like us waiting.