Glitzy Girlz BoutiqueReviews of glitzygirlzboutique.com

This place has really gone down hill in the last three years. Shipping takes months! Customer service is too bad. When you call, you have an auto response call with no assistance.

I ordered a cooler on Feb 9th which I received an order confirmation. When I clicked to check status, it said that a label had been printed. After 3 weeks went by, I finally reached out to them for an update on my order. They replied and said to please allow 10 business days. So, I replied and said it's been 17 business days and could you please update me. Finally, I had to send another email stating we are now on day 19 and can I please get an update, or I would have to report them to PayPal. They replied and said they were sorry; I just took a look at your order and sadly it was lost in transit with the mail carrier. Unfortunately, we are now sold out of the cooler you ordered. I have issued you a full refund for your order! What kind of BS story is this they are trying to give me. Poor customer service. I will not be doing business with them ever again.

I placed two orders back in October and finally received them in November. One month after ordering. I was sent a refund for a shirt but no email or anything else explaining why I received a refund. The only way I knew which shirt was is when my order shipped without one of them. I ordered some black snake skin pants that were supposed to be shinny and look almost like leather but they were not when i received them. The shirts that I received do not feel like what I expected them to. I expected a cotton feel. I also ordered a grab bag and 1 item fit and the other even though it was labeled my size was actually 2 sizes smaller. They are horrible about communication and there excuse for not shipping product for a month was that they ran a 1/2 off sitewide and they had so many orders they could not fill them. They also kept deleting my comments and other peoples comments from Instagram. I guess they did not like us telling other customers how bad their customer service is and that they take your money and keep the items you ordered for over a month. I will never order from them again. Lesson learned.

I ordered on October 9th & the 15th. I received a shipping email confirmation for my first order as well as an email to review the items pretty much back to back. Then I received an email that one of the items is no longer available. Mind you I’m under the impression it’s shipped only to find out they just marked the order fulfilled and created a shipping label on an item they do not even have in stock. I am offered to pick a pair of shoes of equal value or receive a refund. I request a refund of the entire order which was the shoes and a $3 pair of earrings bc who wants to pay $8 to ship a $3 pair of earrings. Their response is they can only refund the item that is not in stock and basically I’m stuck with paying $8 to ship a $3 pair of earrings. THEN I get an email that my other order has been refunded NOT the pair that they said wasn’t in stock. I respond and let them know they refunded the wrong item. Their response….wait for it. “I had to refund you from your unfulfilled order since our system will not allow us to refund items on an already fulfilled order.” WHAT? What kind of system is this? So now if these shoes do not fit I can’t return them bc supposedly I have been refunded for these. UPDATE: My second order arrived with the wrong pair of shoes. I email them and let them know and guess what! “We show you have already been refunded.” Due to them refunding me from my “unfulfilled order” and not the correct order and marking it shipped in their system and only creating a shipping label before even checking if my item was in stock. In the end after sending screenshots of the emails explaining to them what they did in the first place I ended up finally getting a refund. Items are not updated correctly on the website and you are allowed to purchase items that are not even in stock and you are not allowed to cancel or receive a refund. Only a store credit is allowed. I have made 3 orders and will never order again. Customer Service is lost on this company and their policies suck! They only care about their bottom line.

Ordered a carnigan in beginning of October and still have not received the item yet. Contacted customer service nobody get back to me. I email and they say they are working on it.

Placed an order and after7 days no shipping confirmation I emailed, email came back rejected, emailed from my very first email that I received when I ordered and they answered since we are having huge sale it will be 10 to 14 days, it's now been 21 days they refuse to answer my emails, will not cancel my order but kept my money no refund no product no communication and now they have removed me from their app and I can't see my order any longer. A bunch of thieves please don't spend your money here.. BIG RIP OFF

I placed a order and it was canceled. They still have my money. Claim they can't refund. They claim that my bank marked it as fraud. My bank has no idea what they are talking about. Scam

BIG RISK buying from this company. 7.26 I ordered 8 items and they took over 3 weeks to ship after contacting them multiple times, each time pushing the shipping timeline back. Once I finally received my shipment, the package was damaged and 4 of the 8 items were missing. Upon contacting support I received numerous excuses why this was not their responsibility and I had to file the claim with USPS. Excuses: 1. The package was blue, theirs are pink. USPS changed the packaging. In reality, the label was clearly from Shippo with their packing label below, hence their packaging. They responded - "Regardless of the poly mailer, you will still need to file a claim with USPS." 2. I declined shipping insurance. Not true, when you purchase through ShopPAY, one of the payment options they offer, no shipping insurance is offered during the checkout process. I provided screenshots verifying this and received the response: "We offer shipping insurance on every order. You choose to decline coverage." As a small business owner myself I don't take reviews lightly. But felt the need to warn other shoppers. If all goes well, their clothes are fine for the price but if you have any issues their CUSTOMER EXPERIENCE AND SUPPORT IS NON-EXISTENT.