GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJun 1, 2023

Hi Dimitri we apologize you didn't have a great experience shopping with us. We recognize the frustration caused by delays and lack of communication, and we apologize for any inconvenience this may have caused you. In regards to our customer service communications our primary goal remains human interaction and personalized customer service. We are currently working on enhancing both our written and verbal communication to ensure clarity and responsiveness. At the beginning of your request to receive a refund we advised you to not dispute your order so that we could refund you right away. But due to proceeding with the dispute it took much longer to resolve your order and issue you a refund. Once again, we apologize for the inconvenience, and we appreciate your understanding.

Response from GlassesPros.comMay 18, 2023

Hi Maria we apologize you haven't had a great experience shopping with us. We tried to look up your order with the information you have provided and we couldn't find your order in our system. The reference number you provided is not not one of ours. As well, the email you provided does not come up in our system. We would love to assist you to resolve your order in a timely manner. Please email [email protected] with your order number so we can assist you there.

Response from GlassesPros.comMay 11, 2023

Hi Ahmad, we're sorry to hear that your frames did not arrive within the timeframe you expected. We understand how important it is to have your glasses on time, especially for a job interview. Please note that your glasses are scheduled to arrive on Monday, May 15th, which falls within the 8-12 business day timeframe we provide. We apologize for any inconvenience this may have caused you. During checkout, you had checked the box confirming that you had read and understood our shipping policy, which clearly outlines the timeframe for delivery. You can review our shipping policy at this link: https://www.glassespros.com/shipping-policy. We understand that you were disappointed with your experience and we want to assure you that we take all feedback seriously. We apologize that we did not meet your expectations, and we will take your feedback into account as we continue to improve our shipping processes. Also, we wanted to address the claim that we are not a "family run" business. On our call you must have not understood but our owner Jay and his wife do in fact own and run the business. They are in the office five days a week working hard to ensure every customer receives the best products and service possible.

Response from GlassesPros.comMay 9, 2023

Hi Mayer, we did send you an email on April 3rd when you placed your order regarding your address as it was flagged as incomplete. The incomplete address prevented us from processing your order and delivering it to you on time. We asked if you could confirm your address and let us know if any additional information was needed, but unfortunately we did not receive a response from you. We also couldn’t call you because we didn’t have a phone number on file. We apologize for any confusion or miscommunication and understand your frustration with not receiving your order. Now that you have verified your address with us your glasses are on route to you. Here is your tracking number: 9400111206214242322316 We have sent you a detailed email to follow up. If you have any other questions we would be more than happy to assist you.

Response from GlassesPros.comMay 5, 2023

Thank you for sharing your experience with us. We apologize that our communication fell short of your expectations. As a family owned and operated business, we have been short staffed recently and are working hard to catch up on all customer inquiries. We are pleased to inform you that your order has been shipped and is expected to arrive tomorrow, May 6th. A detailed email with all the tracking information has been sent to you. We are sorry that your order went over our typical 8-12 day timeframe. You purchased a popular frame and unfortunately, we ran out of stock so we had to special order it in. The frame took longer to procure from our supplier than usual. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to reach out to us.

Response from GlassesPros.comMay 5, 2023

Hi Christian, thank you for your feedback. We delivered your frames as fast as possible within the timeframe of our shipping policy, which you can find at this link: https://www.glassespros.com/shipping-policy. We also responded promptly to your messages and set up a return for your frames since you didn't like them. We apologize that you didn't have a great experience shopping with us, but please know that we did our best to provide you with quality products and services. We appreciate your feedback and hope that you will give us another chance in the future.

Response from GlassesPros.comMay 4, 2023

Dear Dakota Leefeldt We're sorry to hear that you've experienced delays in receiving your frames and feel that our customer service was poor. We want to clarify that we processed your order within the timeframe that you agreed to when you checked out on our website. We received your email on April 28 530PM, which was a Friday evening afer hours, and we responded to your email on the following Wednesday, within our stated business hours of Monday through Friday. We apologize if this response time did not meet your expectations, but we did our best to get back to you as soon as possible. As for the delay in receiving your frames, we shipped them out within the processing timeframe stated in our policies, and we provided you with a USPS tracking number 9400111206214733002086 that showed the package was set to be delivered to your home address at Santa Fe, New Mexico on May 4, 2023, 11:06 am. While we strive to provide our customers with the best possible service, we cannot control any delays caused by USPS, which sometimes experience unforeseeable issues that are out of our control. Please note that we did not have a phone number on file for you, only an email address, so we were unable to call you directly to provide updates on your order. We apologize again for any inconvenience this delay may have caused you and hope that you receive your frames soon. Please let us know if you have any further questions or concerns. May The Fourth Be With You

Response from GlassesPros.comMay 4, 2023

We're sorry to hear that you're having trouble fitting your replacement clipons to your glasses. We want to clarify that we do not manufacture the clipons ourselves - we sell them directly from the manufacturer. As a result, we cannot guarantee that the clipons will fit perfectly on your frame without any adjustments. It's possible that your frame may have been adjusted to fit your face when you originally purchased your glasses, or it could be that the frame has been bent from normal wear and tear, which can affect the fit of the clipons. In either case, an adjustment may be necessary. We understand that you may be frustrated by the situation, but unfortunately, as an online retailer, we are not able to provide in-person adjustments to frames or clipons. We recommend that you visit an optician to get a professional adjustment for your glasses and clipons. This will ensure that they fit correctly and comfortably, and will help you avoid any further issues. Please let us know if you have any further questions or concerns. We appreciate your business and hope to have the opportunity to serve you again in the future.