GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJul 4, 2023

Hi Thomas we genuinely regret hearing about your experience and the frustration you're feeling regarding the delay in your order and our response. We sincerely apologize for any inconvenience this has caused you. We acknowledge that our communication regarding these delays should have been more timely and effective. This has been due to an unforeseen shipping incident and necessary upgrades to our lab facility, which temporarily disrupted our operations. We're currently making all possible efforts to resolve these issues and expedite all outstanding orders. Please note, the order number you have mentioned does not seem to correspond to any existing order in our current system. We genuinely want to work with you to resolve this issue and ensure you're completely satisfied with your GlassesPros experience. We kindly ask you to send an email to [email protected] with your order number, or any other relevant details that could help us identify your order. Your patience and understanding during this challenging time are greatly appreciated, and we are dedicated to ensuring that, despite these current circumstances, your overall experience with us is a positive one. Thank you for bringing this to our attention, and we look forward to resolving this issue for you promptly.

Response from GlassesPros.comJul 4, 2023

Hi Brittany we are sincerely sorry for the shortcomings you experienced with our customer service. We genuinely regret that you felt ignored and disregarded. That is far from the experience we aim to provide, and we deeply apologize for any frustration this has caused. To resolve the issue, we have processed a refund for your order. Please check your account or contact your bank for confirmation. We understand that this does not completely rectify the situation but we hope it begins to show our commitment to making things right. We have recently faced unexpected challenges due to a shipping incident and upgrades to our lab facility which disrupted our operations. While these were issues outside of our control, we acknowledge that our communication could have been more proactive. We're making strides to improve our processes and ensure a more prompt and comprehensive response in the future. Your understanding and patience during this challenging time is greatly appreciated. We value your business and are fully committed to providing you with a positive experience moving forward. We hope for the opportunity to regain your trust in the future.

Response from GlassesPros.comJul 4, 2023

Hi Frederick we truly regret the inconvenience and frustration that you're experiencing due to the delay in receiving your frames. Please accept our sincerest apologies for this situation. We recently sent a detailed email explaining that due to an unforeseen shipping incident and upgrades at our lab facility, our operations were temporarily disrupted. This situation significantly impacted our ability to fulfill orders in our usual timely manner. Please know that our team is working tirelessly to resolve these issues and ensure that all outstanding orders, including yours, are shipped out as swiftly as possible. We acknowledge that our communication about this delay should have been more timely and thorough, and we sincerely apologize for any confusion this may have caused. Your patience and understanding during this challenging period are greatly appreciated. Be assured that we are wholly committed to providing a positive experience and meeting the needs of our valued customers like you. Despite the current circumstances, we are dedicated to fulfilling your order and ensuring your satisfaction. Should you have any further concerns or queries, please do not hesitate to reach out to us. We value your business and are keen to resolve any issues you may be experiencing.

Response from GlassesPros.comJul 4, 2023

Hi Nekasa we sent you a few emails but never heard a reply back. Our sincere apologies we were unable to process your order the first time. In the emails we sent we described how we could assist you to place another order. Please reply back at your convenience and we would be more than happy to assist you.

Response from GlassesPros.comJul 4, 2023

Hi Brenda we sincerely apologize for the dissatisfaction expressed in your review. The recent delay in the shipment of your order is not reflective of our typical operations. As communicated in our email, unforeseen circumstances involving an unexpected shipping incident and lab facility upgrades temporarily hindered our operations. Our team has been tirelessly working to rectify these issues and expedite order shipment. We understand that our communication during this delay should have been more immediate and transparent. For any oversight on our part, we sincerely apologize. Your order was successfully re-shipped from our facility on Thursday, June 29th, and is presently in transit. For your tracking convenience, we've sent you an email containing the tracking number. We highly appreciate your patience and understanding during this challenging time. Please rest assured that our commitment to ensuring your satisfaction remains our utmost priority. Should you have any further queries or require additional assistance, kindly reach out to us. We are here to help.

Response from GlassesPros.comJul 4, 2023

Hi Michael we regret to see your concerns expressed in this review and would like to extend our sincere apologies for any inconvenience caused by the delay in the fulfillment and shipping of your order. As we explained in our detailed email communication, our operations were temporarily disrupted due to an unexpected shipping incident and upgrades to our lab facility. During this time, our team's primary focus has been on resolving these issues and getting orders shipped out as quickly as possible. We acknowledge that our communication regarding this delay could have been more prompt, and for this, we are deeply sorry. We would like to inform you that your order was re-shipped from our facility on Thursday, June 29th and is currently making its way through the mail system. The tracking number has been emailed to you for your convenience. Your understanding and patience during this challenging period are greatly appreciated. We want to assure you that we are dedicated to providing a positive experience and that we highly value your business. If you have any further concerns or if there's anything more we can do to assist you, please do not hesitate to let us know.

Response from GlassesPros.comJul 4, 2023

Hi Joe we apologize your clipons aren't working out for you. We just sent you a detailed email to help you with your order. Please reply back at your convenience and we would be more than happy to assist you.