GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comAug 4, 2021

Hi Christian, thanks for taking the time to leave a review for us. From what we see, this order was placed yesterday (August 3rd). Hang tight, we are working on your order and will ship it out as soon as possible. We will also send you the tracking information as soon as they are shipped. It usually takes our warehouse 8-12 business days to process the frame-only orders (you can refer to our shipping policy here - www.glassespros.com/shipping) For intermittent payment issues, however, we are still working on them. They don't always happen and only certain customers are affected. We apologize for the inconvenience. We are a small family-owned business and things like this take us a bit longer to fix than others. We will let everyone know as soon as they are fixed! Thanks for your patience and for choosing glassespros! Sincerely, GlassesPros.com

Response from GlassesPros.comAug 3, 2021

Hi Dee, thanks for taking the time to let us know about this issue. We apologize for not being able to take your calls while you were placing the order. Our office in Canada, which usually takes care of Customer Service, was closed on Monday due to a provincial holiday. We are sorry for the inconvenience this has caused. As far as payments are concerned, there are a few cards that are not accepted by Stripe (our credit card option) and go through only using Paypal. However, you don't need a Paypal account for that. As soon as you select the Paypal option on the website, you can click "Pay with Debit/Credit Card" and make the payment there without having an account or without creating one. Perhaps, if someone was available in the office to take your call, we would have helped you as soon as you called and this issue would have been avoided. So, we are sorry that this happened. Rest assured, we are working hard on your order and will let you know when your order is shipped. Thank you for choosing us! Sincerely, GlassesPros.com

Response from GlassesPros.comAug 3, 2021

Hi Scot, Thanks for bringing this issue to our attention. We are not sure as to why it happened since we haven't heard of anything like this in a past few days. But, we will still look into it. There might be a small bug that is creating problems that we don't realize. Thanks again for letting us know - apologies for the inconvenience! Sincerely, GlassesPros.com

Response from GlassesPros.comJul 27, 2021

Hi Fred, thanks for taking the time to write a detailed review for us. We are sad to see that you were not completely happy with our communication even though the products were amazing. Could you please provide your order number so we can have a look? Unfortunately, without that, we won't be able to provide an update on what went wrong with your order. Looking forward to hearing from you soon! Sincerely, GlassesPros.com

Response from GlassesPros.comJul 8, 2021

Hi Jacqueline, once an order is placed, a confirmation email with order details is sent to the email address provided. You can also get in touch with us via Live Chat on our website or call us at +1-833-841-9227 if you need any updates about your order. From what we can see, you placed an order yesterday and according to our shipping policy, we take around 8-12 business days to ship out the items and since you have ordered just replacement clipons, we should be able to ship them within 8 business days. For now, we have created an account for you to check the status online, you can go to glassespros.com and login with the email address provided. Make sure to select "forgot password" to set a new password for yourself. Thank you for choosing glassespros.com

Response from GlassesPros.comJun 29, 2021

Thank you for writing this wonderful review, Chris. We are working hard to get you your frames at the earliest! Thanks, GlassesPros

Response from GlassesPros.comJun 21, 2021

Hi Gerald, We're sorry to hear that you didn't receive a confirmation email after you placed your order. Sometimes, if the email address is correct, the emails land up in spam/junk folders. We recommend you add us to your address book so you never miss an email from us. We have sent another email to the email provided hoping you receive it this time. We are also checking to see if there are any technical issues on the website since we have received a few complaints regarding the same. We are a small business and things like this take us longer to notice and fix. Rest assured, we have received your order and we are working on it to get you your Ray-bans at the earliest. You'll also receive tracking information as soon as they are shipped. Thank you for your patience and support. GlassesPros family!

Response from GlassesPros.comJun 21, 2021

Hi Joy, We're sorry to hear that you didn't receive a confirmation email after you placed your order. Sometimes, if the email address is correct, the emails land up in spam/junk folders. We recommend you add us to your address book so you never miss an email from us. We have sent another email to the email provided hoping you receive it this time. We are also checking to see if there are any technical issues on the website since we have received a few complaints regarding the same. We are a small business and things like this take us longer to notice and fix. Rest assured, we have received your order and we are working on it to get you your authentic Chloe frames at the earliest. You'll also receive tracking information as soon as they are shipped. Thank you for your patience and support! GlassesPros family!