GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJul 6, 2023

Hi Mary we would like to extend our sincerest apologies for the delay in the shipment of your order. We understand the inconvenience this has caused and we are deeply sorry. The disruptions we experienced due to a shipping incident and upgrades to our lab facility have been resolved, and our operations are now running smoothly again. We are working tirelessly to ensure that all orders are delivered as swiftly as possible. We have sent you a detailed email containing your tracking number, as well as a voicemail explaining the situation. Our commitment is to deliver quality service and products to our valued customers. In this instance, we fell short and we deeply regret that our communication regarding these delays was not as prompt as it should have been. If you have any further questions or concerns, please don't hesitate to reply back to the email we sent. We're here to assist you in any way we can and we truly appreciate your patience and understanding during this time.

Response from GlassesPros.comJul 6, 2023

Hi Brittnye we apologize sincerely for the inconvenience and confusion regarding your order. Our goal is to provide our customers with excellent service, and we regret that this has not been your experience. We are pleased that we were able to connect over the phone to explain the situation. We acknowledge that there was an issue with reading the prescription you uploaded, and we are sorry for the delay in communicating this to you. Please rest assured that we have taken your feedback seriously and are working diligently to expedite your order through our lab. As we mentioned on the call, we will ship your order as soon as possible, and we will provide you with tracking information immediately once available. We appreciate your understanding and patience during this time. Should you have any further concerns or queries, please feel free to contact us.

Response from GlassesPros.comJul 5, 2023

We're truly sorry to read about your dissatisfaction with the packaging time and the inventory issues you experienced. It's also concerning to hear about your experience with our customer service. We aim to provide the best service possible, and it seems we fell short in this case. We sincerely apologize for this. Due to an unexpected shipping incident and necessary upgrades to our lab facility, we've been experiencing some disruptions in our operations. This has resulted in a delay in the fulfillment and shipping of orders, including yours. We're aware that our communication regarding these delays could have been more prompt and clear, and for this, we're deeply sorry. We would like to correct this situation as soon as possible. We kindly request that you send an email to [email protected] with your order number or other relevant information that could help us identify your order. Your understanding and patience during these challenging times are greatly appreciated. Despite the current circumstances, we're dedicated to ensuring you have a positive experience with us. Your business is valuable to us, and we are committed to making things right.

Response from GlassesPros.comJul 4, 2023

Hi Bryan we truly understand your disappointment and the stress this situation has caused. Please accept our deepest apologies for the delay in fulfilling and shipping your order and for any inconvenience you've experienced trying to connect with us. We acknowledge that our communication and response time should have been more prompt, and for this, we sincerely apologize. We are glad we were able to connect via Messenger and provide an update on your order. As discussed, your order has been shipped out via Expedited shipping to ensure it gets to you as quickly as possible. We deeply regret the disruption in our operations due to an unexpected shipping incident and upgrades to our lab facility, which has temporarily impacted our ability to deliver as per our usual standards. We want to assure you that we've prioritized resolving these issues to get orders out to our valued customers like you. Your patience and understanding during this challenging time are greatly appreciated. We are committed to ensuring you have a positive experience with us, and we are doing everything we can to rectify this situation. If there are any other concerns or questions you have in the meantime, please do not hesitate to reach out to us.

Response from GlassesPros.comJul 4, 2023

Hi Judie we are truly sorry for the delay you're experiencing with your order and we completely understand your frustration. As we've mentioned in our detailed email, we've faced some unexpected challenges due to a shipping incident and upgrades at our lab facility. This has led to some disruptions in our operations and consequently, the delay in the fulfillment and shipping of orders. We've been working hard to navigate through these difficulties and ensure orders are processed as swiftly as possible. We acknowledge that our communication about these delays should have been timelier and we deeply apologize for falling short. Please note that your order is currently queued in our lab, and we are doing our utmost to expedite the process. We deeply appreciate your patience and understanding during these challenging times. We value your business and remain committed to providing you with a positive experience despite these current circumstances. Again, our sincerest apologies for the inconvenience, and we are available should you require further assistance.

Response from GlassesPros.comJul 4, 2023

Hi Dana we are truly sorry to hear about the inconvenience you've faced and we completely understand your frustration. As we have detailed in our email to you, our operations have been temporarily disrupted due to an unexpected shipping incident and upgrades to our lab facility. Our team has been working tirelessly to resolve these issues and to get orders shipped out as swiftly as possible. We do acknowledge that our communication should have been more prompt and for this lapse, we are deeply sorry. Your order was re-shipped from our facility on Thursday, June 29th. As we mentioned in our email we are happy to help you process a refund. Your understanding and patience during this challenging time are greatly appreciated. We want to assure you that we are doing everything we can to ensure you have a positive experience with us, despite the current circumstances.

Response from GlassesPros.comJul 4, 2023

Hi Bridget we understand the frustration expressed in your review, and we're truly sorry for the inconvenience and confusion you've experienced. As mentioned in our detailed email communication, we've recently faced unforeseen disruptions due to a shipping incident and some upgrades in our lab facility. These circumstances have unfortunately led to delays in the fulfillment and shipping of your order. Our team has been working tirelessly to resolve these issues and get all orders dispatched as quickly as possible. We recognize that our communication during this period has fallen short of our usual standards, and for this, we deeply apologize. Your order is indeed completed from our end, however, the shipping updates are lagging due to the said issues. Please know that we value your patience and understanding during these challenging times. We are committed to improving your experience and ensuring it aligns with the service we strive to deliver. We deeply appreciate your business and promise to do everything we can to rectify the situation. If there's anything more we can do to assist you, please do not hesitate to let us know.

Response from GlassesPros.comJul 4, 2023

Hi Steven we genuinely understand and regret the inconvenience caused by the delay in the delivery of your sunglasses. Your experience is far from the high standards we aim to deliver, and for this, we extend our sincerest apologies. As we've explained in our detailed email, we recently faced an unforeseen shipping incident along with some upgrades at our lab facility. This led to a temporary disruption in our processes, which unfortunately affected the timely fulfillment and shipping of your order. We've been making every effort to resolve these issues and expedite the shipment of orders. We acknowledge that our communication regarding these delays should have been more consistent and timely. For the lack of prompt updates, we are deeply sorry. We appreciate your patience and understanding during this challenging period. We want to assure you that we are dedicated to improving your experience and ensuring it aligns with the quality of service we strive to provide. Thank you for your business, and if there's anything more we can do to assist you or improve your experience, please do not hesitate to let us know.