GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJan 15, 2021

The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediations. Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit. Please reach out to us through Live Chat at https://www.glassespros.com Sincerely, GlassesPros Family.

Response from GlassesPros.comJan 15, 2021

The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediations. Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit. Please reach out to us through Live Chat at https://www.glassespros.com Sincerely, GlassesPros Family.

Response from GlassesPros.comJan 15, 2021

The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediations. Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit. Please reach out to us through Live Chat at https://www.glassespros.com Sincerely, GlassesPros Family.

Response from GlassesPros.comNov 30, 2020

Hello Jim! We do stock products. We couldn't locate your order however using the name that you have listed on your profile. Your order had allegedly taken as long as you have mentioned in your review, could have been due to multiple factors such as: Your prescription needs more work than is typically required, which we will always notify our clients of if that's the case. Your chosen frame may have needed to be back-ordered due to the volume of business that we do. And last but not least, COVID-19's peak correlates with the time-frame you placed your order in, logistics companies went through a learning curve as well as all other businesses, and delivery times suffered as a result. The point is, we can not change the past but we want to set up your future with your eyewear needs. Please reach out to us through [email protected] and we would do everything in our capacity to help you out with your inquiry. Have a great day

Response from GlassesPros.comNov 30, 2020

Hello April, thank you for taking the time to write this review. We could not locate your order using your name. We'd like to follow up on this matter and find out exactly how we can help you with your order. Glasses Pros has helped thousands of Americans with their eyewear needs and we take pride in our customer service quality, what may have happened to you is not acceptable according to our standards. Please reach out to [email protected] and we will get back to you ASAP. Hope you're having a terrific day.

Response from GlassesPros.comJan 15, 2021

The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediations. Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit. Please reach out to us through Live Chat at https://www.glassespros.com Sincerely, GlassesPros Family.

Response from GlassesPros.comJan 15, 2021

The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediations. Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit. Please reach out to us through Live Chat at https://www.glassespros.com Sincerely, GlassesPros Family.

Response from GlassesPros.comDec 7, 2020

Hello dear customer, we can not see your name and therefore we can not access your order to help you accordingly. We are sorry to hear about your delayed package and would like to help you out with everything we have within our capacity. Please directly reach out to us at [email protected] with your order number and we will take care of everything for ya! Have a lovely day.