GlassesPros.comReviews of glassespros.com

It took over a month and a half to get my first pair of glasses. The reading portion of the blended bifocal seems to be off. I have to get within 10 inches of my computer screen or book to see clearly. I still have not received my second pair after the order was submitted and paid for on 12-11-2020.

Been waiting 3 weeks for my glasses, everytime I call they say they are waiting to get the glasses from manufacturer. Stay away from this site!

After waiting for 4 weeks and having gotten numerous pieces of false information, I finally was able to get them to commit to a ship date. As it turned out, it was just another lie to get me to go away. They told me they were going to send my glasses out on Feb 4 and sent me a tracking number on Feb 4th. Six days later (today, Feb 10), they finally dropped off the frame at USPS. (btw, they had previously promised to "upgrade my shipping" so I could receive them faster. Nope. Just another lie.) USPS tracking record showed that the label was created on Feb 4 and the package was accepted on Feb 10 at 11:28 am. Every time you get on them about the shipment, they either make up some stories or some excuses so you'll leave them alone. And when they can't make any more excuses, they tell you they'll give you a tracking number. If you think your problem is resolved, you are wrong. That's just the start of another waiting period. I've never dealt with a company so irresponsible before - so much so that it almost made me feel like I was talking to a wall and I'd be better served just to give up. Added details: Even replying in a public forum, this company is trying to lie about facts. My previous statement stands. The label was CREATED on Feb 4, but the item was never submitted to USPS. If you attempt to lie again in your reply, I will openly share the tracking number so everyone can see for themselves. USPS also confirmed that the sender never dropped off the items until Feb 10, which was a week after the label was created. This has NOTHING to do with COVID or USPS. I believe, to everyone on here reading this, shipping doesn't mean creating the shipping label; it means dropping off the item to the courier so it can be shipped. Blaming it to USPS and COVID when you never gave them the package is an excuse. Let's not omit the fact that your customer service "repeatedly" promised me of "upgrading" the shipping so it could be faster (which was also never done). All of these logistic problems aside, my biggest problem with this company is that they repeatedly lie to their customers. I will say this again. Since most of the communications were conveniently in your online chat, which I have a full record of in screenshots, if you try to lie to me or any other prospective customers on here again, I WILL share the information publicly in Google review and other reviews alike. Response to their reply: OK, so you really want me to share the tracking number on here so everyone can see when the item was actually dropped off? Creating the label on Feb4 and not actually shipping the item until Feb 10 is NOT 13 DAYS! Lie again and not only will I share the tracking number but also all the chat screenshots publicly! Added: You know what? Fine. I will just post the tracking number so they can stop lying and everyone can see for themselves how this company tries to lie to everyone over and over. Even now they are trying to defend themselves against this ridiculousness. I will repeat this again. My problem with them is not logistics. My problem with them is the repeated lies. Tracking: 9405511899223455315142 Shipping Label created on Feb 4 Item accepted on Feb 10 OH, AND LET'S ADD ANOTHER FACT: The shipment was partial. It did not contain all items in the order. So... 15 days? Well, it's been over a month, where's the rest of the order?

Over promisers and under-deliverers. I ordered on January 11 and it is now 4 weeks later and I have no product delivered and no communication from this company. I am hopeful PayPal will just just cancel and refund at this point. DJ Update 2/13/21. They never responded to my chat requests or emails until I put this review up. Now one pair shows arrived at USPS but second pair still not at USPS but GlassesPros shows shippped. Clearly they are not shipped. No help once again with Chat. Radio silence.

I ordered a pair of glasses in mid-November and I still have not received them. It's been roughly 80 days and counting.

I ordered sunglasses I received confirmation of the order I have received 4 promotional emails I have not received shipping or delivery information I have now received a request to rate the supplier What is there to rate?

I accidently purchased the wrong style of frame and requested a simple exchange and sent them an email right away and no one ever contacted me, and when I finally contacted called someone, they said too bad and they only take refund but i would be charged for shipping and a ridiculous restocking fee. I would not recommendes glassespro to anyone.

Sadly there is not an option for zero stars. This has been a horrendous process of trying to get a refund. After only a partial shipment of my order (it’s been nearly three months now) they still haven’t responded in any acceptable way.