GlassesPros.comReviews of glassespros.com

I placed an order for a replacement pair of frames due to my daughter breaking hers. The original place we purchased the frames no longer carried them. I was thrilled to find the original frames on this website. I placed my order on April 17, 2021. A confirmation email was sent stating my order went through and I would receive another email once my order had shipped. While the website offered free shipping, there was not option to select expedited shipping. I was in desperate need of these frames due to my daughter having broken frames and current lenses that only fit these particular frames. As of April 22, 2021, I have yet to receive any follow up email with an estimated delivery time, tracking number, or any other information.

I chatted with a customer representative on-line. I specifically asked him if the eyeglass frames that I wanted to purchase were "in stock and ready to ship." After several minutes "checking" on the frames' status, he told me the frames were in stock. Two days after making the purchase, the status of my order says the following: "Processing - Frame Special Ordered From Manufacturer." This does NOT mean in stock. This smells of bait and switch tactics. I have not even been contacted regarding the delay in delivery. GlassesPros.com has my $ and I have no idea when these frames will be delivered. GlassesPros.com STINKS! ORDER UPDATE: Return Approval was granted and according to the USPS.com website the frames were delivered on May 27, 2021. Still NO refund (today is June 22, 2021). Don't believe all the fake positive reviews on Trustpilot about this company. They are HORRENDOUS!

I have not received tracking number or anything yet about shipping of my order.

Terrible customer service they respond days later and then say that you can't return due to being past their time frame.

it has been over 3 weeks and my order has yet to ship.

Got no update on shipping, emailed the customer service email, never got a reply, wanted to know when my order would ship and couldn't get any information. Figured I'd save a few bucks and I do mean a few..not alot!, And order through them.. could of bought of Amazon, ebay, or other online retailers and had my glasses by the time I write this email! Very disappointed. With everyone ordering online thaese day's, you'd think they'd be more attentive to online customers! Oh well,You live and you learn!

Before you order with this company do yourself a favor and go to the BBB.com website and search for glassespros.com and check the current ALERT on this company This company has a business model of stealing customers' money by telling them that the item has been shipped when it hasn't. I am currently in a dispute with these crooks as they took my money and gave me a go-around that they needed to special order the frames, then the lenses didn't fit the frame, then they needed to send it back to the lab. I have called many times and all I get is a voice mail that they will get back to me. I have contacted their chat support 4 times and they say that they will give me $20 credit and assured me that my glasses will be shipped that week. It has been more than three months and no glasses. Avoid a big headache and do not do business with these crooks.

I received a request to give a review, yet I have not received a confirmation email that my order went through and as such have no way of tracking it. I had an issue over the weekend attempting to place the order. I tried on-line chat with no success, so I sent an email (through your site) - no reply. If you do not have staff on the weekend it would be helpful to indicate that. At a minimum it would be nice to get an auto-reply when sending an email through your site that it was received and how many business days to expect prior to hearing back. I'm keeping my fingers crossed that my order goes through and I get the right product and correct prescription.