GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comSep 23, 2021

Hi Sheila, We are sorry to know that you are not completely happy with your purchase at glassespros.com Our warehouse takes around 10-15 business days to ship out the frame and lens orders. This is mentioned in our shipping policy on the website (www.glassespros.com/shipping). Prescription glasses take longer to make and can't be shipped overnight. As far as payments are concerned, we don't capture the amount unless we're sure to get the frames and lenses to our shipping facility. And we only have a week to do that after which the authorizations fell off. That's when we called to let you know and requested to place another order. The limited time discount had ended and the prices had changed during your second order. We were willing to match the original price you paid and that's the reason why a promo code was provided to you! We can now see in our records that everything's in order and lenses have already been ordered. We're just waiting on them and as soon as we have the lenses here, we'll install them to your frames and ship out the eyewear. We truly appreciate your patience and apologize for the inconvenience caused. Sincerely, GlassesPros.com

Response from GlassesPros.comSep 20, 2021

Hi Anthony, We are sorry to know that you are not completely happy with your purchase from GlassesPros.com. From what we can see, your order was delivered to you on August 13th and was returnable until August 20th (5 business days). However, your RMA was requested on August 25th (8 business days later). According to our returns policy on the website (www.glassespros.com/returns), we are unable to accept returns after a week (5 business days) of you receiving the items. This was also communicated to you during our multiple conversations over the phone. A comment on your last two reviews on TrustPilot (posted on August 28th and 30th) also mentioned the exact same thing. We understand that sometimes, there are some situations that are out of control, and we are ready to make exceptions for them. Betty did escalate the issue to the management and one of our staff members tried calling you to fix the issue on September 10th but there was no response. A voicemail was left for you to call us back and ask for Vansh to discuss the issue but unfortunately, we never heard from you. We are sorry to know that you had an unfavorable experience and we want to make it right but unfair requests only make the situations complicated and difficult for us to fix. Hope you understand! Please call us at +1-833-841-9227 and ask for Vansh and we'll try to find the best possible solution for you. Thanks, GlassesPros Support ______________________________________________________________________ Hi Anthony or Anatoliy, The ticket you have mentioned in your review is a help desk ticket. The RMA (Return Merchandise Authorization) number that is needed to return the items was created on August 25th and that's 8 business days after you received the items. When we said we can make an exception and tried calling you, our call was never answered! If you are still willing to get a resolution, we will take it as an exception and approve your RMA. You can return everything you have as you received them and we'll process a refund in the form of store credit as requested by you in the RMA. Thanks, GlassesPros

Response from GlassesPros.comSep 22, 2021

Hi there, We are sorry to know that you are not completely happy with your purchase. We are experiencing supply issues from Suncloud and are not getting the frames from them on time. We don't have control over the situation and it has been a hassle for us as well. There are many customers that were affected because of the glasses being stuck in containers on the way to us. We are truly sorry for such an experience. From what we see in our records, your order has been cancelled upon your request and the entire amount has been refunded to the same payment method. Sincerely, GlassesPros.com

Response from GlassesPros.comSep 14, 2021

Hi Suzanne, We are sorry to hear about your inconvenience due to a delay in shipping your order. Although we avoid the long waits as much as possible, clearly this was not the case with your order. One month is definitely a long time and we apologize for that. Unfortunately, we are just waiting on the lenses you had ordered. We have the frames in-house and had ordered the lenses from our lab which still haven't shown up. They should be here soon and as soon as they arrive, they'll be installed to the frames and your new eyewear will be shipped out in a day or two. As an apology, we have applied a 10% store credit to your account. Our Live Chat and Call Support are available between 8am and 4pm PST. Let us know if you have any further questions or concerns. Thank you for your trust and patience! Sincerely, GlassesPros.com

Response from GlassesPros.comSep 13, 2021

Hi Coby, We would like to express our deepest regret for a delay in shipping your order. Most of the orders get shipped out from our facility within the provided timeline; however, this order was an exception, unfortunately. The delay has been caused by factors not under our control -- the lenses we got did not pass the quality check and we had to reorder them from our lab. And then, they were stuck on the way to us in a container with our other orders. However, we take full responsibility for the delay. This incident has been noted and some changes in our supply chain have been made to avoid such mishaps in the future. We value you and all our customers and as a result, we would like to offer you a 10% store credit already applied to your account as an apology. Thank you for your patience and understanding in this unfortunate matter. Sincerely, GlassesPros.com

Response from GlassesPros.comSep 13, 2021

Hi Thomas, we are sorry to hear about your inconvenience. If you read our shipping policy on the website (www.glassespros.com/shipping), it clearly states that our warehouse takes around 8-12 business days to process frame only orders. Rest assured, your order is being processed. It is highly likely that it will be shipped out this week and an email with tracking information will be sent to you! Thank you for choosing glassespros.com

Response from GlassesPros.comSep 7, 2021

Hi Jordan, we are sorry to know that you are not completely satisfied. From what we can see, your order was placed 3 hours ago and a confirmation email was sent out to you as soon as it was placed. We recommend checking the Spam/Junk folder for your order email because it might have landed there. Rest assured, we are working on your order and will try to get it to you at the earliest. In the meantime, you can refer to our shipping policy at www.glassespros.com/shipping for expected delivery times. You can also message us via live chat on our website or call us at 1-833-841-9227 if you have any specific questions about your order. Thanks, GlassesPros.com

Response from GlassesPros.comSep 7, 2021

Hi Reed, we are sorry to know that you've been waiting for your sunglasses for such a long time. Unfortunately the sunglasses you had ordered were not on the shelf and had to be ordered from the manufacturer. They did not show a backorder status or anything like that but are taking a long time to get to us. We have talked to the manufacturer and were told that they were stuck in the container on the way to us. We now have one of those sunglasses with us and are just waiting for the other one. If you want us to ship the first one right away, please message us via Live Chat on our website or give us a call at 1-833-841-9227 and let us know. As an apology, 10% store credit has been applied to your account. We apologize for the inconvenience and look forward to hearing from you soon. Thanks for choosing glassespros.com