GlassesPros.comReviews of glassespros.com

Ordered some frames. They arrived a bit later than expected but they did arrive.

The website was easy to navigate and the prices were great! Unfortunately the turnaround time is extremely slow compared to other suppliers. They have to "procure" the glasses after you place your order. I just waited 11 days to get a tracking email that they have been shipped.

I received a replacement pair after having trouble removing the screws to replace the arms of the first pair. GlassesPros does care that customers are satisfied.

I ordered a pair of frame with nose pads, but they came without them. Then when I tried calling during the day 10 am PST no one answered, I was essentially hung up on because it showed a busy signal. I called the next day and had the same experience. So I asked to just get a full refund and I purchased another pair-

UPDATE: I did finally get a response from the company. I was told it was my fault for leaving the axis empty when ordering the glasses. I informed them their own website will not allow you to order glasses with an empty axis field. They told me it was still my fault for somehow managing to have an empty axis field..which, again, is impossible. Also, I still do not understand why they would make a pair of glasses with an empty axis field??? Was it their first time making eyeglasses? Did they really think just guessing at the axis would suffice? Why would they not simply email me and ask me what the axis was before making them? Well, after trying to get me to pay for one of the pairs again, they finally agreed to make me the glasses I originally ordered at no additional cost. Fast forward a couple weeks, I was told the eyeglasses were shipped on a specific day and about a week later I was contacted and told the sunglasses weren't possible (even though I had a pair already with the wrong axis) and I would need to pick a different frame for them. They asked me how my new pair of eyeglasses were, which I told them I didn't know because I never received them. They told me I should have them since they were shipped a week ago. I finally got them 5 days after that conversation and found from the shipping slip they weren't even shipped until I told them I never received them. So, overall, I did end up getting ALMOST the exact glasses I ordered, but it took 2.5 months. Original: It took over a month to finally get my glasses and when they finally arrived, the lenses were incorrect on both pairs I ordered. I have reached out 4 times with no response.

Update as of 1/23/23: After my below update and emailing to request a full refund, I received a voicemail and email saying that they would be fixing my order ASAP. A couple of weeks later the glasses arrived. The new glasses are fine. The saga took three months, and I bought new glasses in the meantime, so I would have preferred a refund instead of a replacement for the bad prescription, but the cost was low enough that it wasn't worth fighting with them about. While I appreciated their efforts to try to make it right, it was too little, too late, and didn't acknowledge that I was requesting cancellation/refund. Will obviously never use them again. Update as of 1/2/23: Finally received the glasses a couple of days ago, more than two months after placing the order. Unfortunately, the prescription is wrong, and my vision wearing the glasses is much much worse than with no corrective lenses. I have a pair of glasses (from elsewhere!) with the same Rx, so I know it's not a problem with the Rx itself. I immediately emailed glassespros again and have yet to hear back. (But did just get a request via TrustPilot asking for more info about my order...). Stay away! (Original review follows) Placed my order on October 18th and then ...crickets... on 10/29, I got an email asking how I liked my glasses, but I hadn't yet received even a shipping notification. On 11/7, I got another follow-up email, so I replied and said I hadn't received them. I received a prompt reply from their support team asking me for my order number -- and then, more crickets. I replied again, nothing. On December 15 I received a notice that my order had shipped. Two months after I placed it! I don't have the glasses yet, so I don't know if I'll be happy with them. In the meantime I purchased glasses from another company. They were three times the price for identical frames, but arrived in under a week. If GlassesPros.com had been even a little more expensive, I would have requested that they cancel the order and refund my card, but as it is I suppose as long as the quality is okay, I'll be happy to have an affordable backup pair.

Questionable customer service so far. I'm on business day 13 from placing my order. Status shows "Processing - Lens Order Submitted To Lab", I chatted with customer service yesterday and was told they needed to reach out to the lab for update, still waiting on response....?

Having the 150 power readers included in the glasses was what I wanted. However, I was under the impression that the lenses were going to be polarized. I'm not very happy with the product. Mark Brown