GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJan 5, 2024

Dear Dana, We are truly sorry to hear that your recent experience with us did not meet the high standards of service and quality we strive to uphold. As a family-owned and operated company, each piece of feedback we receive is taken to heart, and your review is particularly disappointing to us. We deeply value our customers and their experiences, so your feedback is crucial in helping us improve. Please know that we are always willing to resolve any issues that arise, as we have successfully done with our customers in the past. Thank you for taking the time to share your feedback. We hope to have the opportunity to serve you again and demonstrate our commitment to excellence. Best regards, The GlassesPros Team

Response from GlassesPros.comDec 26, 2023

Dear Erdun, Thank you for bringing your concern to our attention through your review. We understand the importance of a perfect fit for your lenses and frame, and we're here to ensure that your eyewear meets your needs and expectations. Our support team is committed to providing the necessary help and guidance to address this matter effectively. We care deeply about our customers and are dedicated to ensuring that you are fully satisfied with your purchase. Our support team has previously reached out to rectify your issue, and we want to make sure that any outstanding concerns are addressed promptly and to your satisfaction. We value your business and are here to support you every step of the way. Warm regards, The GlassesPros Team

Response from GlassesPros.comAug 28, 2023

Thank you for taking the time to bring this issue to our attention. I sincerely apologize for the inconvenience you have faced with the mix-up in frames. I understand how frustrating it is to not receive what you ordered and then to have to wait for a resolution. As mentioned in the email we sent, the frames meant for you were unfortunately sent to another customer due to an error on our end. That customer has shipped them back to our New York facility. We are committed to resolving this issue and plan to mail out your correct frames tomorrow. You should expect them within 3 business days thereafter. Thank you again for your patience and understanding. We are committed to resolving this matter as swiftly as possible and ensuring that you are fully satisfied with your purchase and experience.

Response from GlassesPros.comAug 29, 2023

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced with your order and the lack of timely communication. We take customer service seriously, and it's disheartening to hear that you feel we've fallen short in this instance. We'd like to clarify that we have been doing our best to keep you updated about your order status via email. We understand that our response time may not have conveyed that adequately. The good news is that your order did ship out today and should arrive at your location within the next 3 business days. You should soon receive an email with tracking information so you can monitor its progress. Thank you for your patience, and we're committed to ensuring that the remainder of your experience with us meets your expectations.