GlassesPros.comReviews of glassespros.com

Ordered my sunglasses August 15th, 2021. It’s November 4 2021 now and still haven’t received anything. I have just received my sunglasses, it is December 6th. One week after I sent out this review they sent me a message that they were shipping my sunglasses. It is true that they sent me an email after I ordered the glasses, but I couldn’t understand what they sent me. It looked like a manifest that just showed me that they didn’t have any glasses that I was looking for. I do have the glasses now and they are what I ordered. Thank you

Dear GlassesPro, Thank you for responding immediately to me via email, following the upload of my rather unfavorable TrustPilot Review yesterday, of your operation. Your input provided me guidance for the next step forward in securing my refund. As you requested in your guidance, I printed the RMA Packing Slip and shipped all of the original shipment content (...in the same original box) to the Return Department address as specified, via USPS. The USPS Tracking Code is: CH147692015US. To reinforce my RMA request, PLEASE REFUND all of the original costs per your Hassle-Free Warranty statement. Though I'm extremely disappointed that the "custom" lens cost may not be 100% refundable, I want to put your company in my rear view mirror as soon as possible. Sadly I feel compelled to add to my original "unfavorable" TrustPilot review now, in that I had to not only pay for the ~$50 USPS shipping cost w/insurance, but I apparently I won't be 100% refunded for my glasses/lens purchase, in spite of your company's poor manufacturing/inspection/quality control practices. Please provide me status of the receipt of the Return and the timely processing of my refund. Bill Campbell

Don't believe the 12 to 15 business day order fulfillment. I'll have been waiting over a month to get my glasses. When I called to complain, they offered me a 10% discount on my NEXT order. Mind you, they offer EVERYONE 15% just to subscribe to their email list. Guess the lesson here is that they only pander to new customers and don't care about existing or repeat customer experience. Response to your reply... This response is nothing but fluff. Don't put time frames if you are not able to come through with them. All your response says is that your business model can't produce your promises which should not affect your customers in any way. This is business and your hardships should not be the responsibility of your customer. As far as your 10% apology.... No thank you. I won't be returning. I asked your customer service rep for a partial refund which would be an appropriate response. A notion given on THIS order because this is the order Weare dealing with. What does a discount on my "next purchase" have to do with anything in this business matter? 2nd response. Thank you for the spirit of your response. I'm glad it will be there for future customers to come. Have a great day.

You say that I am important but I submitted a question soon after I received the glasses and here it is about 2 weeks and I have heard nothing.

I ordered a glasses back in September..and I'm not getting in yet...that it's not how to treat your clients..

HORRIBLE!HORRIBLE! Prescription was for bifocal. The bifocal was at the bottom of the glasses and I have to pick up the glasses to see. I have emailed multiple times and had one response for a photo nothing else. i have spent over $600 for 2 pair of glasses and only received on pair THAT I CAN NOT SEE THROUGH THEM!

I'm sorry if you're reading this and you've already placed an order with this terrible company. I placed a $678 order with this company for 2 pairs of glasses back in August. I just finally received the glasses after waiting almost three months for them. There were no updates provided and no reasons given for why it took so long to process this order. Given how poor the customer service was, I began to worry about the quality of the product I would eventually receive. Well the product arrived yesterday and my worst fears were confirmed. The frames seem to be real Persol frames (I wouldn't know how to tell if they are counterfeits) but the lenses are complete garbage. I ordered progressive lenses for both pairs, one with transitions for wearing outside and the other with blue coating for wearing while using the computer. Neither prescription works, the first pair seems to have my distance prescription correct but the actual lens doesn't work when trying to see anything close up or mid distance - the actual lease is shoddily made as well, you can see where it's been roughly hewn from the plastic plug. The second pair isn't even my prescription!!! LOL. I don't know who's prescription it is, but it's impossible to see anything when I put them on. I have asked for a refund for the lenses, I'm not sure where this is going to net out but it's the exact opposite experience of what I received when I bought my last pair from SmartBuyGlasses.com - I should have stuck with them, their product and service was outstanding. I got sucked into this companies by 1 get 1 free - BIG mistake. You get what you pay for and it doesn't pay to cut corners with your vision.

Update -- The glasses arrived after 7 weeks. I couldn't see clearly at all and took them back to my eye doctor who measured the lenses and noted several problems with the way they were made. It's 6 days after I requested an RMA and I called to find out that they need another 3 days and they want documentation and additional pictures of the problem. They've told me to google how to measure the segment height and supply a picture which they will consider in determining if they will refund the lenses. ==================================== I broke the frames of my only pair of clear lenses over 2 weeks ago. As I can't see to drive or read without them, I immediately went to the Eye Dr and updated my presecription and ordered several pairs of glasses. I have received glasses for reading a week ago from another online provider. I have tried numerous times to get a status from Glasses Pro. The live chat line is down, phone calls are not answered, and while I do get a response within a couple of days for help tickets and emails, they state standard order lead time without a reference to my order. The status of my order does not match anything on their timeline and they won't even clarify what it means. While its still possible that I may receive the glasses despite the lack of communication, I can't imagine ordering from them again. Update -- after posting this review I got a reply within an hour saying to call them. Website status now shows "Processing - Lens Order Submitted To Manufactuer" on business day 14 vs 10 - 15 day quoted leadtime below. This status is not represented in the timeline below and since the previous status was "lens verification" which would indicate Quality control. It seems we've gone backwards to day 1 processing. In any case, they know that this order will be late and I can't get an update, or an estimate. Still on hold while writing this review... Shipping Timeline: 1 Business Day: Processing & Confirmation 4-6 Business Days: Warehouse Procurement & Quality Control 2-3 Business Days: Cutting Lenses & Quality Control 3-5 Business Days: Shipping Time (with tracking information) Will update if I get them on the phone and when glasses arrive.