GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comDec 2, 2021

Hi Anna, thanks for getting back to us with your order details. We are sorry to see that you are not completely happy with your experience! We don't collect payments from anyone unless we know for a fact that we either have the frames in stock or can get them from our supplier within the given timeline. We agree, there was some confusion when the frame was not in stock and we were told by the supplier that the frame was not available in the size you ordered. That's the reason why the payment was only authorized and not posted to your credit card. Later, we found out that there was a mistake and we could still get the frame. We then sent out an email requesting you to disregard our previous email. We ordered and got the frame from the supplier and before we could ship it out, we realized that the authorization had already expired (we don't have control over the number of days bank keeps the payments on hold). We then got in touch with you again to let you know about this situation and since you decided not to proceed with the order, it was cancelled. We are sorry that there were some miscommunications and confusions and we apologize for the inconvenience this whole thing has caused you. We are a small, family-owned company and are trying to provide the best service to our customers. Unfortunately, due to some human errors, or some unforeseen circumstances, things go out of hand. We are truly sorry for this experience and hope that you'll give us another chance in the future! Sincerely, GlassesPros.com

Response from GlassesPros.comNov 29, 2021

Hi Jeffrey, we are sorry for the delay in shipping your order. Due to some general issues with shipping these days, your lenses arrived later than we expected. Your frames and lenses were sent to lab last week on November 24th and are being worked on! Rest assured, they will be shipped out soon and you'll receive an email from us with the tracking information as soon as they leave our facility. We'll try to do it today itself! As an apology, we have applied a 10% store credit to your account. If there are any other questions or concerns, please give us a call at 1833-841-9227 and let us know. We appreciate your patience so far and thank you for your business! GlassesPros.com

Response from GlassesPros.comNov 29, 2021

Hi Shelley, we apologize for not being able to ship your order in time. There have been some shipping issues that caused this delay and we are sorry to know that your order was one of those affected. Per your request, 100% of the amount has been refunded to the same payment method used while placing the order. We hope you'll give us another chance in the future when things get better! Thanks, GlassesPros.com

Response from GlassesPros.comNov 26, 2021

Hi Krista, We are sorry to know that you received the wrong lenses in one of the frames and regret the inconvenience this may have caused. We looked up your order to see what's going wrong and realized that you have already been refunded the difference in amount of polarized and clear lenses like you requested. It sometimes takes around 3-5 business days for your statements to reflect the amount. This refund was processed yesterday at 9:50 AM from our system. If you have any other questions or concerns, please let us know! Thanks, GlassesPros.com

Response from GlassesPros.comNov 22, 2021

Hi Brittaney, We are sorry to know that you are not completely happy with your shopping experience. We looked up your order to see what's happening and realized there had been a few shipping delays that caused us to not receive your lenses and one of the frames in time. We can now see that everything is here, packed up, and ready to go. They will be shipped out from our facility by the end of the day today. A confirmation email was also sent to you with tracking information as soon as the glasses were shipped. Please accept our sincere apologies in the form of a 10% store credit already applied to your account. If you have any other questions or concerns, please give us a call at 1833-841-9227 and we'll be more than happy to help. We hope you love your new eyewear when you receive them. We truly appreciate your patience! Thanks, GlassesPros.com

Response from GlassesPros.comNov 18, 2021

Hi Alyssa, Thanks for getting back to us with your order information. We are sorry that you had to wait this long for your glasses. There was an unfortunate delay in procuring your lenses due to some unforeseen circumstances. Anyway, this is not the kind of experience we want any of our customers to have. As of today, we can confirm that your order was shipped out from our facility on November 15th and the tracking information was also emailed to you. Please hang tight, your glasses are on the way to you and are expected to be delivered on November 22nd. As an apology, we have applied a 10% store credit to your account if you wish to give us another chance in the future. Your patience is highly appreciated. Please give us a call at 1833-841-9227 if you have any other questions or concerns. Thanks, GlassesPros.com ***UPDATE*** Hi there, We see that the frames were delivered on November 19th but we don't see any email / helpdesk ticket / call record from you about the wrong frames - please reach out to us at 1833.841.9227 and we'll discuss the steps about how to return/replace your order. Thanks, GlassesPros.com

Response from GlassesPros.comNov 16, 2021

Hi Vanessa, Thanks for getting back to us with your order information. We are sorry to see that you are not completely happy with your purchase at GlassesPros.com We pulled up your order and realized that the amount for one of the frames that were not shipped out to you was already refunded on October 25th. For the second frame, however, we did offer you a compensaton since the frame was not damaged and only had a small distortion (sometimes a manufacturing defect) which doesn't affect vision in any way. Many people expect a compensation in price and we offer that before we ask the customer to return the frame for replacement. Since you relayed that you are not willing to keep the frame, your RMA was approved and a shipping label was also provided. Once we receive the frames back, we will replace it for you with a new one and will send the new ones out. Prescription lenses are non-refundable if there's no manufacturing defect and can't be returned for a refund. Again, we are truly sorry for your inconvenience and will try to fix this issue for you at the earliest. If you have any other questions or concerns, please give us a call an let us know! Thanks, GlassesPros.com