GlassesPros.comReviews of glassespros.com

1 month and counting still haven't shipped beware ! Worst service ever!,,,

I don’t recommend to order prescription eyewears at Glassespros. I received my order after almost 3 months. It was very stressful time for me to wait such a long to get my prescriptions.

They stated 10 to 15 business days but it is about to be a month since I ordered my glasses. It has taken way too long. Got an email saying my package was shipped almost a week ago but the usps hasn't even received them yet. Terrible customer service and overall bad experience.

Short story: Do not buy from glassespros.com if you plan to seek reimbursement through your insurance. After 5 months of back and forth, I finally received my glasses. I am now trying to submit a claim with my insurance. Anthem Bluecross requires the providers Tax ID number for a claim. I have provided this number for every claim (hundreds) in the past 15 years. My primary care physician, several dentists, and my optometrist all provide it no questions asked. Same for all members of my family. GlassesPros will not provide me with the number. I had a chat exchange with Betty who got a bit snotty with me when I suggested that it was commonplace to provide a Tax ID and that we may not be thinking of the same thing. They claim that they don't have one since they don't charge taxes...which I am surprised is legal. Nonetheless, I then had another chat and a couple emails which were actually answered very promptly. I basically got 2 answers. 1.) They don't have such a thing, and 2.) they wouldn't give it to me if they did. Again, I have had the same insurance for 15 years, they ask for it on every claim, and those claims number in the hundreds and include 20+ providers. I did start to wonder if I was getting terms mixed up, so I did some research on Tax ID and Employer ID. The IRS website lays out the requirements for companies that require a Tax ID. If you answer Yes to any of the following questions, you need a number: Q1. Do you have employees? No need to go any farther. Clicking Yes takes you to the application. This is clearly a company that has absolutely no idea what they are doing. They are great at taking your order and then will put you into a death spiral on everything else. We are talking about something that anyone seeking reimbursement through Anthem will need, and something that every other provider will support, except glasses "pros".com

Order# 1300029680 > The Deal sounded Great so we ordered 2 Eyeglasses frames. Problem is, you've been Out of Stock for over 3 weeks from your supplier! No Customer Service, No followup from the company via Phone, Email or Text? So I called Glassespros after 10 days late, then again after 17 days late, waiting and their associates read me their 'same store policy script' stating their order processing and shipping policies, even though they are way overdue on their shipping & delivery times. So, take it from me, an Internet Marketer. If you are Out of Stock on an item or late on procuring your item from your supplier, and. Late on delivery to your customer, reach out to your customers. Your in Business For your Customers First! Keep them informed! Promptly Contact the customer and inform them of any delays or issues. Offer them a Refund if they are unable to wait for their order. That's what happened to our order for 2 frames. We're still waiting for a word after 21days! It would be Business proper, if we were Compensated for the Inconvenience with our order Then we could Give you, GlassesPros a 5 STAR Rating, which you may need! Thx, #MarketPros - George Keseg

Placed an order on December 1. Could not access tracking or my account saying access denied. Tried calling rang twice and cut off. I did receive an email saying my glasses had shipped and were on the way to Washington. Now find out that they have been received in Anchorage. What the heck!!!!! What is going on???

Ordered on 12/6, no response until I called on 12/23, clamed frames were discontinued. Would have been nice to know....

Ordered a pair of sunglasses. got an email that it was shipped, but checked the tracking # and the shipping label had been cancelled. Called for help. was assured that the item was not backordered w/ vendor, and was shipped from vendor to GP. Called a week later. Was told to wait 24 hours while operator checked w/ procurement. called 48 hours later, and was told "a backend glitch" occurred and my item had not arrived from vendor. Was asked to wait until after holidays. cancelled order. Do Not Buy.