GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJun 13, 2023

Thank you for your honest review. We're glad to hear that you love your frames and glasses. However, we apologize for the poor service experience you had. We strive to provide excellent customer service, and it seems that we fell short in this instance. We understand that clear and timely communication is crucial, and we apologize for any frustration caused by the lack of updates on your order. We will take your feedback into consideration and work on improving our communication processes to better serve our customers in the future. We appreciate your understanding and thank you for bringing this to our attention. If you have any further concerns or questions, please feel free to reach out to us.

Response from GlassesPros.comJun 8, 2023

Thank you for bringing this to our attention. We apologize for any confusion you experienced while navigating our website. We understand that the presentation of the clip-on sunglasses options may have been unclear, causing uncertainty regarding the quantity and style selection. We appreciate your feedback as it helps us improve our website and user experience. We take your concerns seriously, and we are actively working on enhancing the clarity and user-friendliness of the Clipon section on our website. Our goal is to provide a seamless and transparent ordering process for our customers. As a family owned and operated business, we appreciate your understanding of our policies, including the restocking fee. Unlike larger corporations, we operate on a smaller scale and incur costs when processing returns and restocking items. The restocking fee helps us cover these expenses and ensures that we can continue providing quality products and services to our valued customers. We value your business and appreciate your support. If you have any further questions or need assistance, please don't hesitate to contact us. We are here to help and ensure your satisfaction. Thank you again for bringing this to our attention, and we look forward to serving you better in the future.

Response from GlassesPros.comJun 6, 2023

Hi Steve thank you for taking the time to provide feedback on your experience. We understand that waiting for a product you're excited about can be frustrating. As a family-owned and operated business, our resources differ from large corporations like Amazon, which can sometimes result in longer shipping times. That being said, we aim to provide transparent communication regarding our delivery timelines. Our shipping policy, which can be found at https://www.glassespros.com/shipping-policy, states that delivery can take between 8-12 business days. Based on our records, your sunglasses were delivered within 10 business days. We understand how important quick delivery is and we're continuously working to improve our processes to get your orders to you as quickly as possible. We appreciate your understanding and patience with the process. When checking out, we ask all customers to review and understand our policies, including delivery times, to ensure they are comfortable with the timeline. Once again, we apologize if our shipping times did not meet your expectations, and we appreciate your feedback as it helps us improve our service.

Response from GlassesPros.comJun 2, 2023

Hi Patty thank you for your feedback and sharing your experience. We understand the urgency and the importance of receiving replacement glasses in a timely manner. At GlassesPros, we are always working on enhancing our shipping methods and reducing the delivery times to ensure that our customers receive their orders as quickly as possible. Your feedback is valuable in helping us improve these aspects. We also strive for transparency in our service, which is why all our policies, including shipping, are clearly stated at checkout. We understand that waiting for your order can be frustrating, and we appreciate your patience in this regard. For more information on our shipping policy, you can visit this link: https://www.glassespros.com/shipping-policy. We want you to have a positive experience with us, and your satisfaction is our priority. Please feel free to reach out if you have any other questions or concerns. Thank you for your understanding and for choosing GlassesPros.

Response from GlassesPros.comMay 18, 2023

Hi Boudewijn we apologize about your recent experience shopping with us. As a company, we aim to provide not only quality products but also outstanding customer service, and it appears that we have fallen short in this instance. We have been experiencing some difficulties with being short-staffed and are diligently working to catch up with our customer's requests. Your patience during this time is greatly appreciated, and we apologize for any delay in addressing your return request. In an effort to resolve this issue, we attempted to call you, but unfortunately, we don't have your contact number on file. We understand that communication is critical in these situations, and we would love the opportunity to correct this. We kindly request that you reach out to us directly so we can expedite the resolution of your concerns. You can reach our customer support team at [email protected], or you can call us at 1-833-841-9227 between 10-3pm PST Monday to Friday. We would greatly appreciate the opportunity to work with you in resolving your order concerns.

Response from GlassesPros.comApr 27, 2023

Thank you for sharing your feedback with us. We appreciate that you found our customer service team to be helpful in addressing your inquiries in a timely manner. We understand your frustration regarding the delay in receiving your frames, and we apologize for any inconvenience caused. We would like to inform you that the frames you ordered were out of stock at the time of your purchase, which caused the delay. We understand that it would have been helpful to receive an update on the status of your order. We will definitely take this feedback on board to improve our communication with our customers in such cases. We value your business and hope you enjoy your new frames now that they have arrived to you. Please don't hesitate to contact us if you have any further concerns or questions. Thank you for choosing us for your eyewear needs.

Response from GlassesPros.comApr 27, 2023

Thank you for your feedback. We're sorry to hear that your order took longer than expected to arrive. We understand how frustrating it can be to wait for your glasses to arrive, especially when you need them. We always strive to deliver orders as soon as possible, but unfortunately, in some cases, we may not be able to meet our standard delivery times. We appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to contact our customer support team.