GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comDec 16, 2023

Thank you for your message, and we apologize for the initial confusion and delay in the delivery of your glasses. We understand how important it is to receive orders on time, especially when it comes to something as essential as eyewear. Regarding the tracking number, it should have been included in the shipping confirmation email. We're sorry if this wasn't clear or if there was any oversight in communication. Our team is taking note of this to improve our notification process. We're relieved to know that you have now received your glasses, albeit later than expected. The delay was due to factors beyond our control, and we sincerely apologize for any inconvenience this may have caused. At Glasses Pros, we're committed to ensuring a smoother and more efficient process in the future. Your feedback is invaluable to us as it helps us enhance our services. If there's anything more we can assist with or if you have any comments about the glasses, please feel free to reach out. Thank you for choosing Glasses Pros, and we hope to serve you better in any future orders.

Response from GlassesPros.comDec 20, 2023

We sincerely apologize for the delay in your order. We acknowledge that it took 17 business days to arrive, exceeding our typical 15 business day estimate. This is not the standard we aim for, and we regret the inconvenience this caused you. When making custom glasses, there are sometimes unforeseen delays in the production process. Nevertheless, we are working to minimize future production delays similar to the one in your order. We're thankful for your choice of Glasses Pros and your valuable feedback. Our family-owned and operated business depends on customer reviews to grow.

Response from GlassesPros.comDec 21, 2023

Dear Cheryl, We are truly sorry to hear about your recent experience and the issues you faced with your father in law's bifocal lenses. Please accept our apologies for any inconvenience this has caused. We want you to know that we have reached out through our support email with the intention of resolving this matter. Our team has been trying to verify the necessary details and measurements of the lenses to ensure we can provide a suitable replacement that meets your needs. As a family-owned and operated company, we take our commitment to customer satisfaction very seriously. We care deeply about our customers and strive to deliver exceptional service. Please let us know how we can further assist you or what steps we can take to rectify this situation to your satisfaction. Thank you for your patience and understanding. We look forward to the opportunity to resolve this issue and regain your trust. Warm regards, The GlassesPros Team

Response from GlassesPros.comDec 23, 2023

Dear Denny, We recently received your review and I want to personally reach out to address your concerns. First and foremost, please accept our apologies for any inconvenience you have experienced. We take customer feedback very seriously and always aim to use it as a means to improve our service. It was brought to our attention by the supplier that the frame you ordered was unfortunately discontinued. We understand how disappointing this can be and want to assure you that we made every effort to communicate with you effectively regarding the process and the alternatives available. We are committed to doing better and hope that we will have the opportunity to serve you again in the future, meeting and exceeding your expectations. Thank you for bringing this matter to our attention and for giving us the chance to improve. Warm regards, The GlassesPros Team

Response from GlassesPros.comDec 23, 2023

Dear Brenda, Thank you for taking the time to provide feedback about your experience with our website. We understand your concern regarding the presence of frames on our site that are no longer available. We strive to keep our inventory as current as possible, but sometimes face challenges due to the discontinuation of specific frames or delays in production. Our team works diligently to maintain constant communication with our trusted suppliers to ensure our inventory reflects the most up-to-date selections. We are committed to transparency with our customers and make it a priority to promptly inform them about any issues related to availability or expected timelines for backorders. We take your feedback seriously and will use it to further improve our inventory management and website accuracy. Our goal is to ensure that our platform provides a seamless and satisfying shopping experience. We hope you consider choosing us for your eyewear needs in the future. Warm regards, The GlassesPros Team

Response from GlassesPros.comDec 23, 2023

Dear Betsy, We sincerely apologize for not being able to fulfill your request this time. We understand how important it is to have the right eyewear, and we regret any inconvenience this may have caused. We are continuously working to expand and improve our collection, and we hope to offer you a suitable alternative in the future. Your satisfaction is very important to us, and we take all customer reviews and feedback seriously. It helps us to understand your needs better and strive to meet them effectively. Please let us know if there is a specific style or type of eyewear you are interested in, or any other way we can assist you. We are here to help you find the perfect pair of glasses that meet your needs and preferences. Warm regards, The GlassesPros Team