GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comJun 19, 2023

Hi David we apologize for any inconvenience you may have experienced with the delivery timeline. At GlassesPros, it's our highest priority to provide a positive experience for all our customers, and we regret that we didn't meet your expectations on this occasion. To provide you with more clarity, we left a detailed voice message and sent an email updating you about your order status. Your frames were shipped from our facility on Friday, June 16th. It's important to note that while we understand the anticipation of receiving your order, we do clearly mention our shipping timeline in our terms and conditions which are acknowledged at checkout. Our policy clearly states a timeframe of 8-12 business days for the delivery of frame-only orders. Here is the link for reference: https://www.glassespros.com/shipping-policy. Considering these details, your frames will arrive to you within the mentioned timeframe. We truly regret any misunderstanding and are committed to making things right. Please do not hesitate to reach out to us for any further assistance or to discuss a resolution. We greatly appreciate your feedback and are always striving to improve our service. We hope to serve you better in the future.

Response from GlassesPros.comJun 17, 2023

Hi Reba we are thrilled to hear that you found exactly what you were looking for on our site. At GlassesPros, our aim is to cater to a diverse range of preferences and styles, so it's always great when customers find their perfect match. Remember, we're always here to help you with any future eyewear needs. We appreciate your support and look forward to serving you again!

Response from GlassesPros.comJun 17, 2023

Hi Scott thank you for taking the time to leave us a positive review! We're delighted to hear you were satisfied with the speed of our delivery and the quality of your glasses. At GlassesPros, we pride ourselves on the efficiency of our shipping and the high standard of our products. Your feedback confirms that we're meeting these goals. Please remember we're always here to assist you with any future eyewear needs or questions you may have.

Response from GlassesPros.comJun 15, 2023

Hi Crystal we're thrilled to hear about your exceptional experience with our team! At GlassesPros, we take pride in providing top-notch customer service, and your story is a perfect example of that. Xiomara, like all of our team members, is dedicated to providing the best service possible and ensuring that our customers are more than satisfied with their purchases. We're delighted that she could assist you and ensure that you received frames that you loved. We deeply appreciate your thoughtful feedback and your commitment to continue using GlassesPros for your future eyewear needs. It's been a pleasure to serve you, and we can't wait to assist you again in the future! Thank you for taking the time to leave this lovely review.

Response from GlassesPros.comJun 15, 2023

Hi Jay your fantastic review made our day! We're thrilled that Michael was able to provide you with a convenient and cost-effective solution for your glasses. Our team is always on the lookout for ways to make your experience more comfortable and efficient. And it's delightful to hear that we were able to save you both time and money, and also provide a solution that worked perfectly for you, especially considering the upcoming changes to your insurance. Thank you for taking the time to share your positive experience with us. We appreciate your feedback and are here to assist you anytime you need. Looking forward to serving you again in the future.

Response from GlassesPros.comJun 15, 2023

Hi Steve thank you so much for choosing GlassesPros for your purchases and for taking the time to share your positive experiences. We are thrilled to hear that you've enjoyed our competitive prices and product availability. When issues arise, our priority is to ensure they're resolved promptly and to our customers' satisfaction, regardless of where the fault lies. Your recognition of this effort means a lot to us. It's fantastic to hear that you consider us your go-to place for frames, and we're committed to providing you with top-notch service every time. We truly value your loyalty and look forward to serving you again in the future.

Response from GlassesPros.comJun 15, 2023

Hi Frank we are absolutely thrilled to hear your positive feedback and can't thank you enough for your kind words. At GlassesPros, we are committed to offering high-quality products and prompt, personalized customer service, and it's so gratifying to know we hit the mark with your orders. We understand how important it is to have your glasses in top condition, and we're glad we could assist quickly when you experienced issues. Our goal is always to keep the process as stress-free as possible for our customers. Thank you for acknowledging our efforts and for recommending us. It's a pleasure to have you as a customer, and we look forward to serving you again in the future.

Response from GlassesPros.comJun 13, 2023

Hi Renee thank you for sharing your positive feedback with us! We're delighted to hear that you found our website user-friendly and our prices appealing. Our aim at GlassesPros is to make the online shopping experience as smooth and easy as possible for all of our customers, so your feedback is very much appreciated. We understand that not everyone is comfortable with online shopping, and we're pleased to know we were able to make this a positive experience for you. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!