GlassesPros.comReviews of glassespros.com

I placed my order on 4/27 and has yet to receive my order and it’s 6/13.

Glassespros has officially been renamed GLASSES - NOs! After waiting for THREE months for my glasses order to be delivered, I had to return the frames (they don't allow returns on lenses) at my cost that Glassespros then failed to retrieve even after I called them MULTIPLE TIMES on over ANOTHER THREE MONTHS, so the glasses were returned to me today. Don't waste your time with this company, unless you love not receiving your product and not receiving any customer service if you need to follow up. They're truly the worst eyewear company I have ever had the displeasure to encounter!

I ordered my glasses on February 9, 2022. It is now June 10, 2022 and I still have not received my glasses. By the time I get these glasses—if ever—my prescription will have changed!

I wish I could give zero stars. Be careful. They put wrong prescriptions in glasses and then won’t respond for weeks. 5 day return policy so by that point you are screwed (especially if they are kids glasses like mine and they don’t verbalize an issue). Lots of great online companies to buy glasses but this isn’t one. And yes I tried to solve this issue with them without blasting awful reviews.

got a order 11 yr old broke both pair blue and brown so i re ordered a duplicate order first off they were no where near the 14 days more like 30 days then when i told them just cancel the order they sent me a tracking number we get the glasses both pair are brown no blue i complain get no where with them never do they own there mistake they blame me HOW THE HECK YOU BLAME ME WHEN I PRESSED THE REODER BUTTON I DID NOT PICK ANY THING I REOREDRD MY FIRST ORDER THAT WAS BLUE AND BROWN then computer generated reply's

Terrible experience and a scam if you encounter any issue with the product. You will likely have no repercussions if they make a mistake unless you know how to take legal matters to a Canadian company, because the U.S. address is only a P.O. Box location. The sunglasses came with defective lenses and I messaged them within 2 days. Initially, they told me that my reported defect is “impossible” and that I would need to get a note from my eye doctor. I provided them a script following a new eye exam and Glassespro quickly claimed the scripts were different and therefore the “defect” was my fault. I then had my eye office provide a written note stating the scripts are equivalent, and any optometry business should know how to read a script when it’s from an Optometrist verse an Ophthalmologist. Once they finally admitted the scripts were equivalent, they next told me I have to get a “lensmeter” note from my eye clinic to prove they made a mistake before they would do anything. I went back and forth with Glassespro from February to June before just giving up. Never using this company again.

I ordered two glasses in glassespro.com last year, they cost four months to ship my items, before they ship the items I've requested to cancel order then they keep sending me a wrong items. Then they cost another 3 months to processing my refund... It's been over 7 months. I still not receive any refunds from them since I've returned the items back to them.... Never met this situation before..... I don't even receive a response from them,.What should I do?

Very very poor customer service. They say that they will respond to warranty claims and follow up but they never do. Lead you on for months. Do not waste your time or money with Glasses Pros. Shop elsewhere!!!!!