GlassesPros.comReviews of glassespros.com

I placed my order on October 5, 2022. I chose PURPLE frames per the frame photos on their website. I provided my prescription from my eye dr. I followed up via email several times over the weeks following, to inquire as to the timing of their delivery because either no one answered after waiting on hold or the "mailbox was full" when I attempted to call. I finally received my order on November 21, 2022! I opened the package and the frames ARE PINK!!! I have now emailed pictures and my complaint 4 times without any resolution. I supposedly spoke to the owner of the company himself and was told they are not willing to return the glasses and provide me with a refund. In fact, he assured me he would follow up with me the following day with some sort of resolution and I have yet to hear from him. Completely unacceptable given I ordered PURPLE and received PINK and provided photos!!! ** I strongly advise you to shop and purchase through another company.

Terrible customer service as many have already expressed here and throughout other platforms. I’d advise you to not order from this company. I placed my order on 12/01/2022 for 2 pairs of glasses both with prescription lenses. 12/02/2022 I sent 2 emails (with order numbers included) trying to cancel this order since I was made aware of how many people had awful experiences with this company. No reply to both emails. 12/05/2022 I sent another email again trying to cancel the order. 12/06/2022 I receive an email asking for my order number (I had already included the order number in the original emails) and then stating “Orders once shipped can not be canceled and refunded before they are delivered. If you wish to cancel the order after it has been shipped, please wait for your order to be delivered and start the return process within 5 business days of receiving the package.” Apparently these guys are the fastest prescription lense manufacturers in the world! 5 days and they’re implying my glasses are ready AND shipped! Wow! Unfortunately, this isn’t the case. I send another email informing them of my several attempts to contact them and that all previous emails had the order number already included. They reply “As mentioned in the previous email, orders once shipped can not be canceled and refunded before they are delivered. If you wish to cancel the order after it has been shipped, please wait for your order to be delivered and start the return process within 5 business days of receiving the package.” It seems they have no interest in helping their customers and upholding their “hassle-free” return policy. If this matter isn’t resolved soon I will be getting my bank involved. Terrible experience I would not recommend under any circumstance.

I take back my previous review. It has been 11 days and still no glasses. None of the links on the confirmation they send work. I called customer support, was on hold for 10 minutes and then it said the mailbox was full and disconnected. Is this a scam??? Order #000003310 Have I been ripped off? My last review was because the owner asked me to write a good one when we spoke on the phone. I was impressed to talk to the owner directly. Now I can't get a hold of anyone? Be careful!!!!!!! Joe

This is the worst company. I ordered my glasses in July and it is now the end of October. The frames I ordered were backordered until the first week of September, which I agreed to, but it is now 8 weeks later and still no glasses. I have emailed and called several times with no response. Their chat has been offline for days. I'm not even sure how I'm going to cancel my order and get a refund. Ugh! And your reply is completely untrue. I tried to cancel my order but you ignored all of my emails, calls, and chats. I was forced to buy glasses from another company and then when I put in a complaint with PayPal, all of a sudden my glasses shipped. So no, I never received a refund and had to pay for 2 pairs of glasses.

I ordered a pair of glasses with the (+) prescription for my daughter and We received a (-) prescription! I have sent quite a few emails and all I got was that she will tell me after she/he hears from the back end team that she will let me know. I’ve also left three messages and no call back!

If you order from this company, you are taking the risk that you may never get your glasses. If you are fine with that order from this company, if not stay away. There are much better companies online.

I have been trying to get a refund for almost a year. It is still going no where. I have tried talking to representatives and tried submitting a report and still no resolution. I originally placed my order in December of 2021.

This package has had a shipping label prepared for 3 days. It has never left the facility. I ordered frames without lenses. Turn around time is very poor. Communication with this company is very little to none.