GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comMay 2, 2023

Hi Pamela, we apologize for any inconvenience and frustration caused by not receiving your order yet. We understand that you expected to receive your order within the 15 business day period. We did send you an email on April 27th with the tracking information, and it left our facilities on that day. We checked in about your order and due to the increased volume of packages that USPS has been experiencing, tracking updates have been delayed. We completely understand your decision to purchase from another company and we apologize that we could not provide the level of service that you expected. We just sent you a detailed email with more information. Thank you for your understanding and we hope to have the opportunity to serve you better in the future.

Response from GlassesPros.comApr 20, 2023

Hi Deana thank you for bringing your order to our attention. We apologize for any inconvenience caused by the delay in receiving your glasses and the delayed response from our customer service team. We just called and left you a detailed message. Your order arrived today. Here is your tracking number: 9400111206214146368533 Please let us know if we can assist you in any other way.

Response from GlassesPros.comApr 20, 2023

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced and the delay in our response. We take full responsibility for any shortcomings in our communication and service. We understand your frustration and disappointment with our customer service team's responsiveness. Please know that we are continuously working to improve our communication channels to ensure that all our customers receive timely and satisfactory responses. We have taken your feedback seriously and will address the issues you raised with our team. Regarding the delay in shipping and the lack of notification, we completely understand why you were frustrated. We apologize for any confusion or inconvenience this may have caused you. We are continuously working to improve our communication and notification processes to better inform our customers about the status of their orders. We appreciate your business and want to make sure that you are completely satisfied with your experience. We will be reaching out to you privately to discuss this matter further and find a solution that works for you. Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Response from GlassesPros.comApr 15, 2023

Thank you very much for your valuable feedback. We sincerely apologize for the delays in our communications and any inconvenience it may have caused. We would like to inform you that we have identified the root cause of the issue, which was a misconfigured helpdesk ticketing system, and have taken necessary steps to address it. We are now working diligently through the backlog of old tickets to ensure that every customer receives a timely response. Moreover, we would like to explain that the delays in orders with prescription lenses were due to our key lab equipment experiencing unexpected issues that required emergency repairs. Our top priority was to complete all backlogged orders as soon as possible and ship them out to our customers. We understand that this experience may have left a bad impression on you, and we want to make things right. We would welcome the opportunity to address any outstanding concerns and ensure that your experience with us is a positive one. Please do not hesitate to contact us so we can try to address any outstanding concerns and make this right for you. Once again, we apologize for any frustration or inconvenience you may have experienced and sincerely appreciate your patience and understanding. Please do not hesitate to reach out if you have any further concerns or questions.

Response from GlassesPros.comApr 6, 2023

Hi Mark, we apologize that your experience shopping with us was not up to par. We understand that waiting for your order can be frustrating and we are sorry for any inconvenience this delay may have caused you. Please know that we take your concerns seriously and will do our best to improve our communication regarding shipping timelines in the future. We are pleased to inform you that your order has now shipped and should arrive on Monday, April 10th. We understand that you were expecting your order sooner, but we had to special order your frames as we didn't have them in our facility. We appreciate your patience and understanding throughout this process. If you need any further assistance or have any questions, please don't hesitate to reach out to us. We are always here to help. We just sent you a detailed email. Thank you for choosing us for your eyewear needs, and we hope to have the opportunity to serve you better in the future.

Response from GlassesPros.comApr 6, 2023

Hi Michael, I'm sorry to hear that you haven't had a great experience shopping with us. I understand how frustrating it can be to wait for your order to arrive. We apologize for the delay in your order and any inconvenience it may have caused. We understand that our shipping timeline did not meet your expectations, and we will do our best to improve our communication regarding shipping timelines in the future. I am pleased to inform you that your order has shipped and is expected to arrive on Monday, April 10th. Please know that we didn't have your frames in our facility so we had to special order them in for you, which is why it took longer than expected. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always here to help. We just sent you a detailed email. Please reply at your convenience so we can help you further. Thank you for considering us for your eyewear needs, and we hope to have the opportunity to serve you better in the future.

Response from GlassesPros.comApr 3, 2023

Thank you for leaving a review about your experience shopping with us! We're thrilled to hear that the online purchase experience was easy for you. We strive to provide a seamless and user-friendly shopping experience for all our customers. We look forward to hearing back from you once your order is delivered, and we hope that you'll be completely satisfied with your purchase. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for choosing us, and we appreciate your business!