TC
Failed to ship or communicate in…
Failed to ship or communicate in regards to the order. Including not answering emails
At GlassesEtc.com we specialize in providing you with the best designer sunglasses and eyeglass frames. Our excellent customer service can help you choose the right prescription glasses as well. So stop by and check out our wide selection of eyewear today.
GlassesEtc.com (glassesetc.com) has 181 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Failed to ship or communicate in regards to the order. Including not answering emails
Tammy
I ORDERED A PAIR OF SHADES AND WAS TOLD THAT THEY WERE NOT IN STOCK AND WAS ASKED IF I WANTED SOMETHING ELSE. I POLITELY DECLINED AND REQUESTED FOR A REFUND. AFTER ASKING FOR A REFIND I NEVER HEARD BACK. THANK GOD I WENT THROUGH PAY PAL TO FILE A CLAIM AND WAS ABLE TO GET MY MONEY BACK. I DONT RECOMMEND THIS COMPANY BASED ON THEIR UNPROFESSIONAL WAY ON HOW THEY TREAT THEIR CONSUMERS!!!
Response from GlassesEtc.comSep 20, 2021
Tammy, We are so sorry that you had a bad experience. When you placed your order 7 days ago, we were informed from our manufacturer there would be a delay in your fulfillment. We informed you of this delay 5 days ago and offered other exchange options for the inconvenience (many were worth more value than the frames you purchased). Although we were in contact with you many times throughout this process, we apologize that our efforts were insufficient. I did confirm this morning that you have been fully refunded. We again apologize for the bad experience.
WD
Need long time for shipping
Kate D.
I ordered sunglasses on September 6th, haven’t received any shipment updates or reasons for delay. Sent email inquiry and got no information. Very poor service…
Daniel G.
When placing an order if the product is unavailable or sold out you should make it known. Purchased over a week ago and still no shipping confirmation. Bad experience.
Raquel S.
Wrost service ever. I paid extra for express shipping and my glasses are 1 months late!
Braulio P.
still havnt even gotten my glasses been over 2 weeks ridiculous asked for a refund and they said NO i would never reccomend getting glasses from this website they’ve been paid in full with expidited shipping and still have not recieved them not even an update
robert M.
I haven't received my order yet 😡