GlarrymusicReviews of glarrymusic.com

Never answered to email Contacted them regarding inquiry on a product 3 weeks ago. Item still sold out. Still no response. Being sold out could indicate business is going well, at the same time, might indicate they have not scaled it properly yet. Least to do is to anser to potential customers. Otherwise , it's not better than anything produced in China at low cost. Which is going to be my solution in the end for a first piano. I lost sale is a lost sale ...

Bought a digital piano (£200) as a Christmas gift for my 13 year old autistic son. When opened on Christmas Day it was faulty and incomplete — two right-hand side panels, no left-hand panel, so the stand couldn’t be built, and the screen was dented. My son was distraught. Customer service said they didn’t have the correct parts and suggested I drill and modify the piano parts myself, offering increasing partial refunds instead of fixing the problem. They later agreed to a full return and refund, then went back on this and offered only 80% but said I could keep the faulty and incomplete piano. Gee thanks! They eventually agreed to refund in full after many emails. I wish I had read the trustpilot reviews before deciding to purchase as I would have saved myself this entire stressful experience. Never trust a company where the only means of contact is one email address!

I would leave this company zero stars if I could, the communication is very poor. I bought a keyboard and stand for £99 using PayPal. Something I've used probably for well over 15 years. The convenience of not having to add card details or the address is appealing and not once have I had an issue with the address. I used PayPal for this purchase. Glarry left the street name off the parcel. The house number and postcode was on it so you could argue that it should have got here. That is id they used Royal Mail but no, they used Evri which we know is useless. So I chase up Evri, get my address completed and then Evri come back with they've lost the parcel and to contact Glarry. I explain to Glarry I've given address and the parcel is lost, they came back with I just needed to fix the address. Frustrating as I'd told them I had and Evri lost it. They came back again about the address, I had to explain again that it was lost to which they asked me to be a bit more patient and wait but not to worry they'd take full responsibility of the parcel if it doesn't show. So when I contacted them again (this is now a month after I ordered) and the waiting for a reply, they tell me they're only going to give me £85 as the address was wrong. Their fault for not taking it properly from PayPal. I'm fuming. We're 2 weeks from Christmas and I've now to find another keyboard as it's a Santa present and I'm still out of pocket £99. Also Evri have lost a present for my other child and I'm trying to chase that up.

I bought a violin kit (case, rosin, tuner, the likes) from Glarry. I was excited to get back to playing. The sound post was shaking around and not in place, I contacted them, they could not do anything about it. On further inspection of said violin, it looks illy refurbished. Part of the back has obviously been replaced as there is none of the original wood/staining. The string frets look scratched out, tuning pegs look quickly drilled. I am quite disappointed.

I purchased a GDP-105 digital piano from Glarry in July 2025... that did not work. After some polite discussion they said they'd send a new motherboard from mainland China. After 2 weeks the motherboard arrived but Glarry customer service went silent. I opened up the piano to replace the motherboard and found 2 unconnected cables. One ribbon cable was unterminated! I got no further support from Glarry. Not sure what could be done with the unconnected cables because there was no matching receptacle on the motherboard (sheesh!). Will pursue legal route for a refund

Should have read the Amazon reviews before I purchased direct from Glarry. Money taken, item not delivered. I chased Glarry who blamed Evri. I chased Evri who couldn’t be bothered to deliver item and sent it back to Glarry. All Glarry offered was a refund - I thought they might want the business and arrange for replacement item to be delivered but no , why bother. So refund received, will never purchase through Glarry again and an alternative item found with another supplier who wants our business 🥳

My husband bought me a piano for Xmas as I wanted to learn with my son. After just month, there was an issue with the connection. We bought from a third party on eBay who have failed to respond to communication so I contacted Glarry directly who won’t help despite being the manufacturer. They won’t even sell me a spare part! Nowhere to turn and over £200 lost!

Glarry music ask customers to pay for the return postage even is poor quality. Very frustrating experience and very disappointing as well. Can’t use it at all due to the poor quality.Never on the tune. This company needs sorting out.