Glamping HubReviews of glampinghub.com

I booked 2 days for me and my wife.when we got there the place was disgusting and run down. We ended up having to get a hotel room instead. Glamping hub can only say they are sorry and it's up to the host to give refunds.very disappointing. I won't be going through them again.

We have tried twice to book a rental and the owners never confirmed the rental for us. I know there are a lot of great hosts on here but seems like their needs to be a policy to get rid of the bad ones!

We got bed bugs from one of the hosts Glamping Hub works with. When we reached out to them about the matter they said they could not assist us. Buyer beware!! We are concerned that they do not properly vet their hosts. We hope this doesn't happen to anyone else.

My girlfriend and I booked a trip in August for October 18-20. On Thursday, October 17 around 2 pm we received an email saying are reservation had been cancelled due to a double booking. We only received a lame excuse for an apology. We already took time off from work, booked travel and packed and ready to go only to be told oh well we are sorry. This is not how you run any kind of business, and this is not right. I will never use Glamping Hub ever again and I will tell everyone about this terrible experience.

I will start by saying that the only reason why I gave them 1 star was because I had to! So we booked a cabin through this site but before we booked it we called to make sure it was available and the representative said that it was and if anything should occur we would not be charged! So we get an email saying thanks for our reservation and immediately after another email saying sorry the reservation was cancelled due to over booking. So low and behold the card was charged and we called a representative only to be told a bunch of nonsense about the bank we still have no reservation and 800 dollars of our money is tied up we already rented a car and everything and the only thing they can say is sorry. I would not recommend this site to anyone

I booked a home in Leavenworth, WA for 3 days in August. At the start, I clicked pet friendly filter because we take our dog everywhere we go. A beautiful cabin appeared and I booked it right away. Yesterday, when I got the rental agreement I noticed it said no pets, and so I called Glamping Hub and they said “no problem, we see this is wrong and will help you. First though, can you reach back out to the host and ask for help.” I left that call assured that Glamping Hub was there to help me. I reached out to the home owner, and they acknowledged that there is an issue with the home appearing under the pet friendly filter on mobile but not desktop. Of course, I booked on mobile. They did not offer to help me in anyway. I called Glamping Hub again this morning, and was met with a totally different tone. First, the woman who answered the phone accused me of lying about calling yesterday noting she couldn’t see it in the system. She couldn’t see it because the first person I spoke with never took my information down. Second, she said she didn’t understand why anyone would be taking screenshots while booking a home. I told her I wasn’t, I had take these yesterday to show (as best I could) that the home still appeared. She gasped. Third, she said to me “I don’t know why you weren’t able to read the page, but I will still send this to our claims department.” She refused to acknowledge that the key root cause was Glamping Hub broken filter. As of right now, I am out $1900 - we can’t go without our dog. Glamping Hub did not offer to help resolve at all. Note that when I have used Airbnb, they are extremely helpful. Last year, my dad and I landed for the World Series and the host cancelled last minute. Airbnb immediately put us up in a really nice hotel, no questions asked. Do not book on Glamping Hub. I will have to take this to court to get it resolved, and if I’d booked with Airbnb it would have taken 3 minutes and I would be really happy with the solution.

I wanted to like Glamping Hub. I am a fan of similar rental home agencies such as Airbnb, VRBO and Homestead, but the ruggedness of Glamping Hub was very appealing. I had been eyeing their site for several months before I decided to take the plunge and give them a shot. I was planning a weekend trip with a few of my girlfriends. They all had different needs, so it took several weeks of going back and forth to finally decide which home we could stay in. I did all of the leg work on costs, location coordination, etc. When we booked the rental, we were notified the following day that the host has a 4 night minimum. I dissected the listing and it clearly stated that there was a 2 night minimum and when I put in the 2 nights, it was shown as an available 2 night minimum rental. I decided to send an email regarding the error in hopes for some type of help from Glamping Hub. Although they seemed sympathetic, they were unable to do anything for me. They gave me a list of two other homes, (which I had already considered). One was $600 more then we could afford and the other was in a different area and was still more expensive. I sent them a home that was the closest in cost to our first choice, but they didn't want to discount for the difference. I asked them if they could get the host to accept 2 nights since that was what it had stated on the listing, but they refused. In the end, they customer service was poor. They could have done something to help because of the misinformation on their site, but they took no accountability.

Great concept with some great looking places. But it took me a week to find out if there was availability at the three accommodations I was interested in. This was due to the calendar for them being out of date and also glamping hub requiring you to pay before asking the host if they have availability. It took three days, including a phonecall to the US, an online chat and an email for them to work out why their system wouldn't process a simple credit card payment. Eventually they reset my account and that fixed it. Badly dated. Find another way to book Glamping sites.