GlamourtressReviews of glamourtress.com

While Glamourtress has decent pricing for wigs, their site lacks when it comes to inventory. Many items are still in the website showing as an available option when in fact once you click on the item, excited to get a cute piece only to discover it’s sold out in every color. Continuously emailing customer service is a joke. They don’t even care to return emails to me at this point. Customer service should come with a tone of appreciation for return customers to come back wanting to spend their hard earned money with you. I have spent several hundreds if not thousands and I can’t get a phone call or email. I would not recommend at this point.

I ordered two wigs from Glamourtress in medium brown. When they were received, they were jet black and there was no return shipping label provided. I contacted them to initiate a return for refund of payment. They insisted the correct color was shipped. I filed a complaint with the BBB and repeated my dissatisfaction with the products I received. They feigned ignorance at first and finally stated they had no intention of providing a refund. Not only did they lie about the product color, but by virtue of the fact no shipping return label was provided is proof of a no refund or return policy. Unfortunately this experience was a valuable lesson for me. I no longer purchase any products from beauty supply products stores in person or online. They are liars and thieves.

I made a purchase in January, they took my money, but I never got the product, still have not received my refund. Emailed them several times, made calls no response. The company has gone way done hill!

Hello, I've given your company more than enough time to either find my package, deliver my package or refund my money, none of the actions have been taken. I've tried calling the customer service number listed on your website, the phone rings out with no answering service. I've emailed you twice, I've received one response with no followup sense, it's now been well over a week. The lack of communication is completely unacceptable. You've taken over one hundred dollars from me, and I have not received my product, this is theft. Terrible experience 😪

OMG! THEY DELETED MY REVIEW OF BUTTA LACE #5!!! If you think I'm lying, check it out yourself. All of the Butta units are horrible. These units are too costly for them not to last beyond a week. Of course they have other units; however, I won't be shopping with them again simply because they don't care what people receive as long as the company is making money by withholding information.

I have ordered from them several times and always received my packages. Really the best prices I have found on wigs for black women. Once they did send me a straight blonde wig instead of the curly wet and wavy I ordered. I did t really complain. It was the same quality and company and color. They won’t refund missing 📦 boxes. I called several times and they did a US Postal Service investigation. They never refunded me for that. I didn’t order from them for 2 years but finally went back because their prices are the most competitive I have found online for wigs specifically for black women. And a good range of human hair wigs at good prices.so just beware if your package goes missing for any reason they will not replace it. Other than that they have been a good company for me.

Never got my hair!!!😡😡😡😡😡

This company is stealing from their customers, I order three items two weeks ago. Did not get any packages. COMPLETE FRAUD COMPANY!