GiverrangReviews of giverrang.com

Response from GiverrangSep 30, 2022

Hi John, we are not offering gift cards for this business. We sell a Spokane Valley WA Community Gift Card that can be spent at any independent business in the community. The listing you saw for this business was part of the "suggested businesses [to spend at]" listings. It is difficult for us to know or be able to police the reputations of the many thousands of businesses across the country that are capable of accepting our Community Gift Cards (which are effectively prepaid Mastercards), so we do appreciate you bringing this to our attention. We will not stand for illegitimate businesses being part of our listings. We have gone ahead and removed Lilac City Decks from the Spokane Valley Community Gift Card listings. I hope this exchange helps sheds more light on what we actually do, as our mission is ultimately to help bring more money and attention to good and reputable local business in Spokane Valley. I hope you can consider this matter resolved. All the best to you.

Response from GiverrangSep 30, 2022

Dear business owner, we can understand how there can be confusion if you simply came across your listing online and did not have the proper context around our "Indie Community Gift Card" product or mission. Your business was listed as we are actually suggesting that people spend our Community Gift Card at your business, which is a prepaid Mastercard you accept and are paid like any other Mastercard. Our card is specially geo-locked to only be spent at small businesses in your community (and excludes the big chains) to help bring more money and attention your way. Plus, we thought you would be a great local business to promote! We apologize if we mistakenly thought you accepted Mastercard and were in the Mastercard program. Please let us know if this is the case. Ultimately, our mission is to help independent businesses across the country like yours by raising the profile of small businesses and redirecting consumer behavior away from the likes of Amazon and Wall Street back to Main Street. To avoid this kind of confusion, we host a Merchant Listings explanation page (https://giverrang.com/merchant-listing) to explain to merchants the purpose of the listing and our mission, or you can always came to us directly so that we have a chance to explain. And if a business still does not want to be listed in the "suggested businesses" listings, that is no problem at all, we always act fast to remove any unwanted listings. Looking in our records you did reach out directly to our support channels on September 1 and we swiftly responded to your request and removed your listing by September 2. We sincerely apologize for the mix-up as you clarified you were not a retail store or a business that accepted Mastercard, but a booking agency. Our sincere apologies. We are only trying to help small businesses, and certainly never want to upset the very merchants we are working so hard to help succeed. We hope this helps clarify matters and that you can appreciate our attempt to help and do good in this world. We hope you consider this matter resolved. Thank you and all the best to you. P.S. We are open to your feedback should you like to reach out to our team directly ([email protected])