LegacyReviews of givelegacy.com

Extremely disappointed and frustrated with this service. After making a purchase, I reached out multiple times via phone and email to receive and information—all of which were ignored. At this point I called three more times with the intention to cancel the service, still with no response. This level of unresponsiveness is completely unacceptable, especially for a company dealing with something as serious and sensitive as fertility. Per their own cancellation policy, I had the right to cancel before the package shipped—but despite my repeated and timely attempts, they shipped the order anyway. Now they refuse to refund me, hiding behind a policy they themselves didn’t honor. This feels deceptive, unprofessional, and deeply careless. If a company can’t even return a phone call or respond to an email, they have no business being involved in something as important as helping people build families. I strongly caution anyone considering using their services. I still expect a full refund.

Lets start with them not getting to my first sample in time which has made me redo this test. Second Test, The lock was broken before it arrived. They called me in Thursday Jan 30th i told them to run it anyways. It is now the 4th of February. was told yesterday by Ali that the results would be up before end of Business on the 3rd, Which did not happen called today and Ali told me the exact same thing as yesterday. this was 11:45 ish on the 4th. now at 1630 another rep cant give me an answer. Requested to speak to a manager and told they could not transfer me. that I have to wait for a call back. This place can not even their own time frame of 2 business days since this is the 4th business day.

This place is a SCAM do not send in. Go to a clinic our test came back 0.0% for everything. Obviously something went wrong the phone agent agreed and they want another 400 with 15% off discount. Don’t waste your time go to a REAL in person clinic for $180.

Used them several times for semen analysis and freezing. Analysis always appeared accurate and had a reasonable turn time, although once it took a few business days longer than expected. This is better than their competitor Fellow was. I have not yet attempted to use any of the frozen samples so I cannot give a rating/review on that, which is going to be the most important thing they'll need to deliver on.

Stored 4 samples. That is simple enough. But I wanted to discuss the samples and the numbers. Set up appointment which earliest was 30-45 days away....I have forgotten since it's so long ago. I got the meeting warnings and just didn't read them "enough". Just waited for my appt and no call. I go to appt notice and it is a zoom. I don't have a camera.....I emailed them and said call since it was 6 minutes past appt time. So I have 4 deposits and really no clue what's going on. There really is no customer service. I have deposits with Dadi too and they are faster on the replies (although never asked to speak with them). I must accept some blame for not catching the zoom part, but I don't need to see your face to discuss the numbers! I'm just going to make a local appt now and try and discuss this. Their customer service "dr" is a waste of time.

Very smooth experience. Great customer support and materials are all very clear. Excited to see the analysis.