LegacyReviews of givelegacy.com

I have several concerns regarding the handling of my sample throughout this process. Although Legacy provided tracking for the original shipment, I never received a delivery notification, which resulted in the package being left outside for multiple days without my knowledge. When the transport liquid was replaced, I also did not receive tracking information until after the replacement had already been delivered. After I returned my sample using the provided FedEx Overnight label, the shipment took more than 48 hours to reach their lab. According to the website, the transport liquid is designed to keep the sample viable for up to a maximum of 48 hours, and shipping or processing delays beyond that timeframe can impact the sample's viability. Their policy states that if a sample is no longer viable due to shipping or processing delays, a complimentary replacement kit will be provided. Despite the shipment exceeding this window, the sample was still processed. Following processing, it took an additional eight days for my results to be released. After I reached out to inquire about the delay, I was told, *"I noticed that your results had been completed but were unfortunately not released due to a human oversight."* Nearly every reported parameter was abnormal, and these results were certainly affected by deterioration caused by the shipping delay rather than accurately reflecting fertility. Taken together, the missed delivery notification, shipping delays, processing of a sample beyond the stated viability window, and delayed release of results due to human oversight have significantly reduced my confidence in the reliability of this company.

Complete scam! Customer service doesn’t answer the phone, the transport liquid needs to be refrigerated , so if the package stays outside for a day, it’s useless.it doesn’t say that when you order it.

Worst part: They destroyed my precious sample instead of preserving it. Bad but not a dealbreaker: The kit arrived very late - 7 days. The preservative has to be refrigerated or it's not any good. VERY bad: They asked me to remove a negative google review in exchange for a refund.

I used Legacy to bank sperm before a scheduled vasectomy. Their website showed that their lab would be open to receive my final pre-procedure sample, so I shipped it as instructed. After it was sent, I was told the lab was actually closed and the transport media would expire before they reopened—making the sample medically unusable. That sample was my last chance to bank sperm before surgery. Legacy later acknowledged the confusion between their website and their internal holiday closure and refunded only part of the cost, offering replacement kits after the vasectomy—which cannot replace what was lost. This is an extremely time-sensitive, life-altering service. A failure of coordination between shipping, lab hours, and customer communication resulted in irreversible loss of reproductive material. I would strongly caution anyone relying on them for pre-procedure fertility preservation to double-verify lab intake dates in writing before shipping. *Ahh, very interesting response. Before they posted it, they offered me a partial refund if I removed my review and signed an NDA waiving any rights to pursue legal action.

Sent in a sample and my result were canceled. No reason .... just canceled

I purchased the expensive "For Tomorrow" bundle ($1495) expecting premium medical service, but what I got was a logistical nightmare. Misleading Location: Their marketing makes you feel they are accessible, but their lab is on the East Coast (NJ/NY). If you live in California like me, your sensitive biological sample has to travel across the entire continent. Logistics Failure: I followed their instructions, but my sample was stuck in transit for days due to their poor planning around holidays. For a medical service that requires temperature control, this is unacceptable. Emotional Damage: The uncertainty and delays caused me immense panic and stress. When you are banking sperm for the future, you need reliability, not excuses. If you are on the West Coast, do NOT use Legacy. They cannot guarantee the safety of your sample during shipping. I deeply regret paying this much for such unreliable service.

First test cane with a cracked cup. Second test got messed up during delivery and that cup leaked. WOULD NOT RECOMMEND! Caused more stress then what it's worth and the results are heavily inaccurate. When we called to get the new one delivered the customer service lady seemed upset we wanted a new one or refund. For $600 plus dollars it better be accurate and done correctly!!

So they use FedEx as the carrier to send your sample back to them. Idk if it’s a fedex thing but FedEx held onto our sample and didn’t inform us or Give Legacy. We called Give legacy to tell them about situation, they sent us a new kit for free. When the second kit arrived, there were missing products in it that made it unable to do the process. You would think a popular company with great reviews would use a better mail carrier/package carrier and not send missing products. We will try for a third kit and see what happens… so far really not impressed with Give Legacy.