GiroSportDesignReviews of giro.com

I bought the Giro Agilis helmet which has been good apart from the pads inside. I washed them in a sock bag as per instructions. On the second wash they fell apart. I have been trying to obtain replacements for over 6 months. On two occasions I have registered to get an email when they were. Others must have the same issue as soon I received the email and went on line they were out of stock! I was informed by customer service after missing out on the last occasion there would be more in stock on the 20/10/23 and they provide me with a link. I have received no notification that the pads are available - the link does not work - and you can not even find the pads on the UK website now! Last Giro helmet I buy. Now useless and cost a lost. Very disappointed and annoyed. It would be good to know if and when the replacement pads will actually be in stock.

Helmets I purchased were recalled due to a manufacturing issue with the straps coming seperated from the helmet. I was given a code to get a free replacement, however all the helmets were out of stock until many months later. By the time the helmet were in stock, the code I was given had become invalid. I contacted customer service about this issue and never heard anything back. I own 2 of the recalled helmets which are both used extensively, for a company to be so lax about the recall and replacment of a safety product which they sell is terrible.

Purchased the Giro Essence, the fit is good, the shied let’s snow and air in, eyes hurt from watering which causes nose to RUN all day, can only wear this on sunny days with no wind. Uncommon here at Grand Targhee, alot of people ask about the helmet, I can not recommend it, sorry! Check out the snow drifts in the picture

Ordered a new helmet on the 12th December that I still have not received! Chased customer services multiple times with emails. Useless response ‘we will look into it’ then no follow up! Now having to get my bank involved to try and reclaim my money! How are companies allowed to operate like this…. Unchecked and unaccountable as long as they have our money. Avoid using this company at all cost!!!! Terrible!

I made an order on 24th November. It has not arrived or even been dispatched as far as I can make out. I have emailed Customer services 5+ times and finally received a one line response after I followed their complaints policy - ‘we will check with our courier’ and then nothing. Absolutely useless, waste of time and money

Ordered item from giro.. When it arrived bag had a sharp cut and no sign of contents. For the next 3 days sent numerous emails to them with no reply, I also phoned about 4 times per day with the phone ringing for 30 seconds then disconnected.... Obviously customer service does not exist,,, I then thought of calling Evri the courier who decided to take £17 from my pay as you go top up fund...for 2x 2 min auto machine) please look at that review) so far a £10 item has cost me £30 with nothing to show.. I would like to warn anyone about to use this worldwide company to FORGET IT.. I have now contacted paypal and opened a case...SHAME ON YOU GIRO..

Very poor Crash warranty outside USA. Purchased new Giro Spherical Helmet, unfortunately crashed after one week from purchase. Crash replacement in Australia (Distributor Shepperd Cycles) is only a 40% discount off a AUD$380 helmet, meaning that by the time you ship it back to them the cost for new helmet is pretty much RRP!!! Other local AU helmet providers such as TREK offer full crash replacement within one year. Very disappointed ( unless they change position I wont buy Giro again )

Ho acquistato questo casco come casco di emergenza pensando che fosse di qualità accettabile, ma dopo una decina di utilizzi si è staccata la rotellina della regolazione posteriore. Dopo aver contattato il servizio clienti di Deporvillage (a distanza di 30 gg e alcuni solleciti), un operatore mi ha risposto che Giro non avrebbe riconosciuto il guasto in garanzia perché era trascorso "troppo tempo", nonostante la validità legale fosse ancora in corso. Traggo le mie conclusioni: che Giro fosse avvezza a tali comportamenti era risaputo (i forum ciclistici sono pieni di lamentele, provate pure a fare qualche ricerca), ma che addirittura potesse addurre motivazioni campate in aria è veramente singolare. Il casco è il classico "Made in Cina" con una qualità che negli ultimi anni è andata via via peggiorando, a questo si unisce anche un comportamento non cristallino del distributore italiano che non fa altro che aggravare la situazione. Alla fine mi sono ricomprato il sistema Loc 5 di regolazione, spendendo 20€ per un pezzo di plastica, e mi sono cambiato il pezzo da solo. Purtroppo Giro è nota nel settore dei cicloamatori per avere una delle peggiori assistenze clienti (forse sarebbe meglio indicarci come "consumatori"). Una piccola nota: il meccanismo di chiusura che si è rotto sul mio casco, era stato progettato in maniera così pessima che nel nuovo pezzo comprato ho notato essere stato completamente ridisegnato, ciò ad avvalorare la tesi che la rottura sia avvenuta per evidente difetto di fabbricazione. Dopo questa esperienza sono sicuro che NON ACQUISTERO' MAI PIU' UN PRODOTTO GIRO.