Girlfriend CollectiveReviews of girlfriend.com

The ‘customer service’ seems unable to assist or do anything. Received confirmation from a person my order was cancelled, then another email saying there was a system glitch that didn’t cancel it. Never received any shipping notifications and then told the package was sent to the wrong centre. Too many things for a first time order, definitely my last order.

Pros: My hoodie is comfy. Cons: Sports bra has no support, just compression. Bottom section of bra rolls. Like, it’s ok but I wouldn’t want to be seen in it. Big cons: Leggings reveal every flaw in your butt and legs. Every dimple. Every ripple. Exactly what a legging shouldn’t do, this does.

Typically over priced just because of its environmental credentials. There are sportswear brands that maintain environmental/ethical principles such as Apexgray that are almost half the price.

I ordered two items on 1/25/21. Received an email saying the items shipped on 1/26/21. Received another email on 2/5/21 saying that one of the items that shipped on 1/26/21 is out of stock. Wait, what? How can an item be out of stock ten days after it shipped? I asked for the second item to be canceled and refunded since I bought the two items as a set. They said they couldn't refund me for the second item because it had already "shipped". Clearly, it hadn't. I waited two weeks after they told that lie and Fedex STILL has not received the items and starting moving them in my direction. TLDR: Ordered on 1/25/21. It's 2/18/21 and they still haven't shipped my order and they refuse to refund me. I initiated a chargeback with my bank :-)

Since Fall 2020, I have bought ~4 pairs of leggings and ~9 bras from Girlfriend Collective and planned to buy more. I bought a bunch of stuff during Thanksgiving weekend and was then surprised and delighted to receive a $50 promo code as a "thank you" during the past month or so. I went to use it right away and had ~$200 worth of merchandise in my cart. The code wouldn't work. I waited a day or so thinking maybe there was just a small problem with the code that would resolve. I tried again and it didn't work so I contacted customer service who told me that I was not eligible to use the promo code and sorry bout it. I was like, "What?" They said that the code was only supposed to be sent to people who purchased things on Cyber Monday and not earlier in the weekend. I was like "Ok but I did buy things that weekend, the language in your email made it sound like this was a gift, and you should honor it." They disingenuously acted like my problem was them sending me an email by accident "We assure you it will never happen again" instead of the fact that they are not honoring a coupon they sent to me. I've been going back and forth with them for a month or so because they don't respond and when they do, they apologize for sending me an email. It's just a dishonorable way to run a business. Also, all those leggings and bras I've purchased are prob ~$700 of merchandise and I was reaching out to customer support to SPEND another $150 (using the $50 promo code on $200 of merchandise). I mean, besides the fact that this is not a way to run a business with integrity, it also doesn't make mathematical sense. Just now they said they are "not able to extend the $50 coupon" to me bc I'm not eligible but they're "happy" to send me a $20 coupon to use. I told them to keep it bc it's the integrity of the thing, not the money. They lost a customer in me and I KNOW they don't care.

If I could give this 0 stars I would. The shipping has been a mess, I’ve never received my package and now customer service will not respond to my emails requesting a refund. Please do not order from this seller if you want to get you product or failing that get your money back. Absolutely unacceptable behavior.

Beautiful quality and ethically made leggings and shorts. I ordered from the US site on Black Friday and received my order in the UK on 16/12/20 which was faster than I was expecting due to covid delaying shipping, as well as buying products from the US in the past and then taking much longer.. Quality is beautiful and the leggings and shorts are squat proof, don’t fall down and are really comfortable. After years of wearing leggings as a dancer these are probably my favourite yet. One item got cancelled as it was no longer available but it was a Black Friday offer so this didn’t surprise or bother me as I understand the difficulties covid has caused. Reached out to customer service twice, once regarding their factories and wanting some more information on their transparency and got a really quick, helpful response. Also contacted them regarding the item that was cancelled and they got back to me within a few days and were really helpful. Brilliant referral and rewards programme too, no complaints at all!

I ordered from Sports Edit and received my shorts and paloma bra within a few days. The recycled material is good quality and the colours are lovely. The shorts are very comfortable and long enough that they won’t ride up like I’ve experienced with other brands. The bra however doesn’t feel as though it was designed with larger chests in mind. I’m a 34D and ordered an M, and found it to be quite compressive and not very stretchy. As it doesn’t have cups, it’s all quite squeezed together from the sides, and squashed down like a pancake, which is not particularly flattering. The longline feature of the bra then means that the lower band is too large so doesn’t sit against my skin despite being tight round the chest, so going up a size would not work. I would really recommend the leggings/shorts but it feels like the bras need some improvement for larger chests. A bra which has moulded cups would be great