Gin and Grace Reviews | Read Customer Reviews of ginandgrace.com

Gin and Grace Reviews | Read Customer Reviews of ginandgrace.com

Gin and Grace reviews

174 approved reviews, newest moderated first

Christina A.
Dec 16, 2022
Beautiful piece of jewelry.
The ring arrived quickly. The color of the stone is beautiful and the craftsmanship is of good quality. I'm very pleased with my purchase.
Report
Dave
Dec 10, 2022
Not as advertised - deceitful
Ordered this exact ring as allegedly pictured on website. It was meant to be an Xmas gift for my wife. To say I was disappointed is an understatement. The ring I received was a dull, white, opal with zero gem colour. It was what we call a ‘potch opal’ and the website picture is an absolute, blatant lie. It is false advertising at its finest. Also, the band had no markers as to its grading or authenticity. I will show the wife on Xmas day, but I am sure she will be as gutted as me. Standby for a return and I expect a FULL REFUND Gin and Grace! Ver very poor..don’t mislead people!
Report
Jeffrey H.
Dec 9, 2022
Beautiful ring
They were very quick to respond and the ring was beautiful.
Report
Chris H.
Nov 16, 2022
Birthday Gift Necklace
Bought a Tanzanite necklace for my wife’s birthday. For whatever reason the jewelry stores did not have any in stock. Gin and Grace had a great selection and the one I chose arrived on time. My wife loved the necklace. Will definitely buy from them again.
Report
K Y.
Nov 8, 2022
I purchased a tanzanite ring via their…
I purchased a tanzanite ring via their website on Oct 8th. When it arrived, it looked nothing like what was shown in the picture-- it looked like it was cheaply made and didn't have any markings showing that it was 925 silver despite claiming to be so on their website. I requested a return label which arrived a few days later, repackaged the ring and dropped it off at USPS on Oct 19th. By Oct 26th, USPS tracking had shown that the ring arrived back at their office, but I still hadn't seen a refund on my credit card a few days later, so I sent a request to their support email asking when I'd receive my refund. No response. After two subsequent requests with no response, it's now been two weeks since they've received my return package and I have seen no refund and don't have another path for recourse. Edit: after this review I received a refund from them within a day.
Response from Gin and GraceNov 9, 2022
Hello, Thank you for leaving a review. We take feedback very seriously; however, the ring you purchased is one of the best selling ring and which is loved by everyone. We strive to provide authentic products (as mentioned on website) and 5-star service. Also once we receive any product back it goes to review department which takes upto 8 business days, after the full report we can issue the refund. The ring you sent us back also has to follow the same steps. As soon as we receive the reports we proceed the refund. We are into this business from more than 15 years now and always have appreciated for our products, price and service. We hope you have a great day.
Report
Jennifer H.
Oct 17, 2022
Well it seems odd to review customer…
Well it seems odd to review customer service when literally all I've done was give $600 away to a company I hope is legit... I will say the pieces are gorgeous especially the ones I purchased. I HAD to have it. I'm more than happy to leave a review when I actually receive the ring
Report
Indermattie M.
Oct 13, 2022
Lovely rings
Lovely rings, beautifully made. Excellent customer service. Very professional.
Report
Nadeeka
Sep 13, 2022
I absolutely love these tanzanite …
I absolutely love these tanzanite earrings ❤️They are so beautiful!! I bought this earrings to go with a tanzanite necklace I already have. They match perfectly!!! Thank you Gin and Grace for!!!!
Report