Candy
I am trying to return a ring I received…
I am trying to return a ring I received which looks different from the picture, and wrong size. I have gotten NO response from Gin and Grace support team after multiple emails!

Gin and Grace is a leading designer and manufacturer in the gemstone and diamond jewelry industry, offering precious and semi-precious stones in a variety of different cuts and designs. Our collection is finely crafted with exquisite style and competitive prices to meet every woman’s demand. We are committed to providing superior quality and craftsmanship in every item.Gin and Grace features a vast array of exotic precious gemstones and vibrant, lustrous diamonds caressed with the shimmer of yellow, rose & white gold. Our extensive collections include both classic and modern looks to meet the needs of today’s fast-changing fashion demands, while providing timeless pieces that will endure. With over 5,000 styles, we offer something to celebrate every occasion and milestone to suit you and your personal taste.Express the many facets of you... in all your majesty. Wear the rare and wonderful treasures of the world.
Gin and Grace (ginandgrace.com) has 174 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Candy
I am trying to return a ring I received which looks different from the picture, and wrong size. I have gotten NO response from Gin and Grace support team after multiple emails!
Elaine D.
Love the communication on where my packages were and it was an easy buy!
Dwayne C.
I received my item with missing parts . Was so embarrassed after gifting my fiancé and seen there were flaws. Was very unhappy.
Yani
The ring is absolutely gorgeous! Even more so in person. Will definitely be ordering again in the future
Marie-Christina L.
I received an order April 17 but one of the two rings in my command is not the right one. I received a Rosalyn 14K Yellow Gold Oval-Cut Opal 6. I ordered a Scarlet 14K Yellow Gold Cushion-cut Opal Ring 6. I wrote the same day of the delivery at the email address for support and I have no news from them for almost 10 days. I would like an exchange for the ring that I want. Is it possible to make an exchange? My order is #1798 I am waiting for news from them... The other ring is very beautiful and I love it.
Marie W.
Experience was great. The earrings were smaller than I expected but beautiful
Robin W.
The ring is gorgeous and arrived so quickly! I’m very pleased with my purchase and the excellent service.
LD S.
The earrings were exactly as described, arrived quickly, and are beautiful. Great price and nice packaging.