Daniela
Vit C moisturizer, and serums
I first bought the vitamin C moisturizer and it had a very bad rancid smell. It took several emails to only get a store credit because they didn't want to refund. That was really weird because the cream was impossible to use because of the smell. With the store credit I got the peptide serum and the hyaluronic serum. I still can't tell how it works as I just started using them and really looking forward to liking them. What I don't like is the pumping system as it squirts the product everywhere although I try to be very careful but the serums end up all over the place and that is unfortunately a waste of product Edit to clarify from your reply: I appreciate that you're going to look into the packaging (pump). That's helpful. But I want to specify the I emailed the company immediately after getting the vit C cream, I did not wait because I thought it was very important to let them know about the bad smell of the cream and to get a better solution. I was definitely in the guarantee window. I still have high hopes for serums
Response from Gin Amber BeautyJun 5, 2025
Thank you so much for your review, Daniela! We’re sorry the Vitamin C moisturizer didn’t work out for you. The reason for the email exchange was to allow our team to investigate the issue further and help ensure it doesn’t happen again. Since it was outside our guarantee window, we offered a store credit as the best available solution. We're really happy you chose to try the serums, can't wait to see your results! 🤩 Also, thank you for the helpful feedback about the pump. We’ve shared it with our team as we continue to improve our packaging.