Our product range specializes in anti-aging natural skincare, including our trademarked line of medical-grade microneedling tools such as the derma roller. Having a lifelong passion for wellness, skincare, and beauty, we are committed to bringing consumers quality skincare tools and natural and organic products with clean ingredients.
Gin Amber Beauty (ginamber.com) has 59 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
ginamber.com
Website
ginamber.com
Category
Salons & Clinics
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Disappointed ! I was trying to re-order a .75 derma roller and instead of giving me a 30% as the email link said, I was send a .75 derma roller at full price. And the package was damaged!
I complained about this a few weeks ago, but didn't even get a response. Therefore, I wrote this negative review.
Response from Gin Amber BeautyDec 22, 2025
Hi PatV., thanks for sharing your feedback. We’ve tried to locate your details in our system, but we can’t find a matching record. We also requested information here so we can investigate, but we still haven’t heard back yet. 🙏
Please feel free to reach out to us at [email protected] with your order number and email used, and we’ll look into this right away and work to resolve it. Thank you!
UPDATE (01/10/26)
We are glad to be able to resolve this for you, Patrick! It has been shown that the reshipment package has been delivered. Thank you for reaching out via e-mail and working on this with us 🥰 Please let us know if you need anything else.
JK
Jack K.
Very angry with this company
Very angry with this company. Paid over 1000 dollars and i never received my package. Be carefull, would recommend buying products somewhere else if you dont want to burn your hard earned money. They have no phone number and communicate very slow. If i dont get a refund more serious steps will be taken.
EDIT; my awnser to your reply.
Your statement is simply false. I did not receive any track and trace code or email whatsoever. There is literally nothing i can do. Well, very smart to point to your policies, but the facts are that i paid €1000 and did not receive anything. And thats YOUR responsibilty not mine, so stop using your policy to chicken out of this situation.. Also since i again never received any email about paying fees, which means you cant blame me for not paying them. Very disappointing and sad reply.. if i could give lower than 1 star i would.
EDIT;
Costumer service is so horrible, in weeks we dident make any progress. Truly horrible. No service, no package, no clear signs if i will ever get my package. Costumer service is so bad i cant believe it. Very slow responding and not helping at all.
Everything points to a startup business where things are not under control at all. This is the most frustrating and unprofessional company i ever ordered any product from. I HIGHLY recommend DONT buy anything here.
EDIT;
They are blaming me for not contacting my local UPS pick up point (see response below), but there are literally 100's of UPS pick up points in my city and i emailed them i have no idea which one to call. They are not willing to take any responsonsibility.
Response from Gin Amber BeautyJun 5, 2025
Hi Jack,
We understand how disheartening it can be when a package doesn’t arrive as expected.
To clarify, your order was shipped promptly and is currently held at your local post office due to unpaid customs fees, which are the recipient’s responsibility as outlined in our policies. We’ve been in ongoing communication with you to troubleshoot the issue, including reviewing the payment link you provided, which unfortunately turned out to be unrelated to your shipment. Despite some challenges in the communication process, we’ve continued to support and are still actively working with UPS to help retrieve your package.
While we don’t currently offer phone support, we strive to respond to all inquiries as quickly and thoroughly as possible. We truly want to see this resolved and appreciate your patience. If you have any further questions or updates, please don’t hesitate to reach out to us directly. ❤️
EDIT:
Hi Jack,
We’re genuinely sorry you’re feeling this way, and we truly want to find a resolution for you.
However, we do need to clarify a few key points. Your order was shipped promptly, and tracking information was sent to the email address you provided at checkout. While you stated that you didn’t receive any emails, you did share a payment link you believed was proof of customs fee payment, but that link was unrelated to your shipment. This suggests there may have been some confusion or missed communication, but we’ve done our best to stay in touch and provide support throughout.
Our system sends shipping updates automatically, and our customer service team is always available from 8 am to 5 pm EST via email or live chat if any issues arise. In your case, we’ve reached out multiple times and also asked you to contact UPS directly while we do the same, to help settle the unpaid customs fees, which, as noted in our policies, are the responsibility of the recipient.
We understand that customs processes can be frustrating, but we’ve remained transparent, responsive, and committed to resolving this with you. Our goal is still to ensure you either receive your package or reach a fair outcome.
Please don’t hesitate to reach out to us again, we’re here and ready to help. ❤️
EDIT:
Hi Jack,
Our team contacted your local UPS office multiple times, but their system was entirely in a different language. We called UPS International again, and they confirmed they needed the recipient to reach out directly to confirm the delivery address and pay the customs fees. Despite our repeated requests for you to do so, that step wasn’t taken.
Since the package is now being returned to us (initiated by the courier), we’ve already issued you a full refund and have notified you about it.
We understand frustration, but we strive to maintain professional and respectful dialogue. Our Customer Service Team did everything possible from our side to assist and resolve the issue. We hope this brings closure and wish you all the best moving forward.
EDIT:
Hi Jack,
We’re truly not placing blame on you and understand this situation has been confusing.
That’s why we took the initiative to contact UPS on your behalf, but they only informed us that the recipient also needed to call their main number, and they would redirect you to the correct local pickup point. Unfortunately, without that call, they couldn’t proceed.
Since the package is now being returned to us, we’ve already processed a full refund. We genuinely did everything we could to help and hope this brings the matter to a fair resolution. Thank you for understanding.
AN
Anne
I successfully used the .25 roller for…
I successfully used the .25 roller for several weeks and at the prescribed time moved up to the .5. It caused damage and a rash on my face. I went to the dermatologist who told me to stop immediately and I was given prescriptions to help. I reached out to Gin Amber customer service with the info and requesting a refund. Since she was out of their return window they would not refund…even though I had to pay for a doctor’s visit and 2 prescriptions. Horrible customer service and according to my doctor, an unsafe product. Do not buy.
Response from Gin Amber BeautyFeb 10, 2025
Hi Anne, I’m truly sorry to hear about your experience. Your skin’s health and safety mean a lot to me, and I understand how upsetting this must have been. While everyone’s skin reacts differently, I never want a customer to feel unsupported. Please reach out to me at [email protected], I’d love to look into this further and see how I can help. 💚 - Gin
RY
Ryan
Purchased in November--never shipped
Purchased in November--never shipped. Asked for update x 3 via email, no response. Opened a Paypal case, Gin Amber waited until last day of response and then issued a tracking #----that showed they had just printed a label and USPS was waiting for the item. Still on that status, on hold with Paypal right now trying to get a damn refund. They never responded to any questions or emails in case. They're essentially thieves.
Do not trust the positive reviews, they're paid for. They're a horrible company.
Response from Gin Amber BeautyFeb 10, 2025
Hello Ryan, I’m sorry to hear about your experience with your order. We take all customer concerns seriously and strive to provide prompt support. Since we’ve just joined Trustpilot, we’re now able to respond to reviews and wanted to address your concerns directly. To clarify, we do not pay for reviews—everything we receive is genuine.
I’ve requested more information about your case to investigate what happened. Once I have the details, I’ll make sure to resolve this for you as quickly as possible. Please feel free to reach out to me directly at [email protected], and I’ll be happy to assist further. 💚
KE
Karyn Eales K.
Was ordering Gin Amber since 2018 but last month they lost me as a customer
I've been ordering from Gin Amber since 2018 and been signed up since 2019 for subscription boxes. Everything was fine until last month. I received a knock on my door and it was UPS with my Oct SUBSCRIPTION. The delivery guy said I owe $40 before he can had me my subscription, I refused it. The products are worth about $80 Canadian and then you already Pay Gin Amber for shipping. So they wanted 50% of the cost of a product that I already paid shipping for? Right on Gin Amber's website it says they use USPS/ Canada post and since 2018 that's exactly how all my pkgs came with zero problems. The customer service is some of the worst out there . I filled out the contact us platform on Monday Oct 23 informing them of everything( they only showed up with the pkg that day) by Thursday Oct 26 no one had responded. I then sent a long email with print screens showing them they use USPS so who the hell decided to use UPS. I also wanted my email changed because despite me emailing them about this before and them telling me I can do it myself l don't see where to change it. I sent print screens of this as well. In my emails I've given them my old email and order numbers with my name and the new email I want added. I also gave them 2 options either reimburse me for Oct or send another box the right way. This is my responses so far
What was your old email address associated with the account so we may look you up??? Are you kidding me!!! Read the email I sent, and you wouldn't ask that. They didn't mention who was the idiot that decided to use UPS or reimbursement/ another subscription box. In every communication I sent I've said there customer service is awful. I get another email today that just said sorry for the inconvenience we'll make note not to send your products with ups??! Nothing about having changed my email or reimbursement. I responded back to them earlier today and repeated all my questions and asked for the next response to answer all my questions in one email. What I'm really pissed about is them deciding to use UPS and seeing a COD slip on the top and ups requesting $40. I paid for this subscription, it came out of my credit card and I already paid $15(US) for shipping so actually my shipping fees for $80 in product is around $60. Hell no. I can def speak for Canadian customers I would not order from Gin Amber. Apparently Youll have no idea who they're going to use to send your products, they don't inform customers ahead of time but you pay them shipping fees and pay the shipping company their broker fees, handling fees, taxes etc . I wasn't informed ahead of time that this is how they'll send or I would have cancelled right away. Youll will be dealing with the same crappy customer service with no real answers and no mention of reimbursement even though you keep asking. Do yourself a favour and skip this company and thr headaches with them.
Response from Gin Amber BeautyJun 5, 2025
Hi Karyn, thank you for your feedback and for being a loyal customer since 2018. Since we’ve just joined Trustpilot, we’re now able to respond to reviews and wanted to address your concerns directly.
At the time, USPS had paused shipments to Canada due to a strike, so we had to use UPS as a temporary solution. We understand how upsetting the unexpected fees were, though these potential customs charges are outlined in our shipping policy, which is clearly stated on our website.
As for the delay with the customer service replies and any confusion caused, I truly apologize. Rest assured, we have a new team and have made improvements to ensure clearer, faster communication moving forward. ❤️
RE
Reviews
Defective product
I had to return my dermaroller because I noticed a white substance in the needles.
They refunded me for the product only after frequently asking to start a refund via email.
Second item new and had the same white substance in the needle. I sent them an email and it’s almost a week and no response. They have poor customer service and I’m not sure if the item is safe to use.
Response from Gin Amber BeautyJun 5, 2025
Hello, thank you for your feedback. Since we’ve just joined Trustpilot, we’re now able to respond to reviews and wanted to address your concerns directly. ❤️
What you described is not the standard we hold ourselves to, and we understand how frustrating that must have been. The white substance you noticed is typically a residue from our sterilization process. It’s harmless, but we completely understand how it could raise concern, and we’re actively working to ensure better clarity and consistency in product presentation.
We also apologize for the delay you experienced in receiving a response. That’s not how we want anyone to feel when reaching out to us, and we’ve since made several improvements to our customer service process.
Thank you again for your honest feedback, it helps us grow and serve our customers better.
RB
Rosa B.
Scammers
Do not do any business with this people. SCAMM they hang the phone on me.
I had a swollen skin and burning issues on the 3rd day. And they refuse to talk to me.they hang the phone on me.i called several times. Scammers.i request my refund they hang the phone on me.
Response from Gin Amber BeautyJun 5, 2025
Hi Rosa, thank you for your feedback. Since we’ve just joined Trustpilot, we’re now able to respond to past reviews and wanted to address your concerns directly. ❤️
We take reports like yours very seriously and regret that we weren't able to connect with you at the time. For clarity, our company does not offer phone support; all customer communication is handled through email or chat, so it seems there may have been a misunderstanding.
While some time has passed, we still want you to know that we care deeply about the safety and satisfaction of every customer. Your feedback has been noted and appreciated as we continue to improve.
MG
MyChameleonHatesMe G.
Very short with me when I asked a…
Very short with me when I asked a question on her Facebook . Used to recommend her videos on dermarollers. Planned on purchasing from the store. That experience left a bad taste in my mouth so no thanks
Response from Gin Amber BeautyJun 5, 2025
Hi, thank you for your feedback. Since we’ve recently joined Trustpilot, we’re now able to respond to past reviews and wanted to reach out directly. ❤️
We appreciate your honesty. At the time, our founder was personally responding to messages while managing many responsibilities, and her replies may have come across as brief. Her intention was always to check in and support our community, but we understand how tone can be easily misread online. 🙏
We genuinely appreciate your past interest in our content and dermarollers. While we understand your decision, we hope you might give us another look in the future.
