Gin Amber Beauty Reviews | Read Customer Reviews of ginamber.com

Gin Amber Beauty Reviews | Read Customer Reviews of ginamber.com

Gin Amber Beauty reviews

Showing 11 reviews with 1 star · Clear filters

Laura
Sep 2, 2022
DO NOT TRUST THIS COMPANY.
DO NOT TRUST THIS COMPANY. Spent £250 on their website only to not receive my order. They will not refund me and their customer service is appalling, nothing but automated email responses. Very frustrating! AVOID!!!
Response from Gin Amber BeautyJun 5, 2025
Hi Laura, thank you for your review. Since we’ve just joined Trustpilot, we’re now able to respond to past feedback and wanted to address your concerns directly. ❤️ We’re truly sorry for the frustration you experienced. According to our records, your order was shipped promptly, but it was not delivered because the required customs fees were declined. As noted at checkout and in our shipping policy, international customers are responsible for any applicable import duties or customs charges. While our replies may have felt automated in the past, rest assured, we always have real people behind the messages, doing their best to assist. Your feedback has been helpful in refining both our customer service and how we communicate shipping expectations.
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Gemma A.
Aug 30, 2022
PLEASE DO NOT ORDER FROM THIS WEBSITE
PLEASE DO NOT ORDER FROM THIS WEBSITE. COMPLETE CON! I ordered a couple of derma rollers and creams from GIN AMBER coming to just under $200. I waited a couple of weeks and then I started to wonder why they had not arrived. I checked the order status and it says being held by customs there is a fee due? Despite the fact I had already paid for this when I processed the order! I contacted Gin Amber who was extremely unhelpful and REFUSED to offer me any support! I will be looking at how I can deal with them down the legal route as I can’t begin to imagine how many customers have to deal with this. DO NOT make the same mistake I have, don’t bother ordering from GIN AMBER.
Response from Gin Amber BeautyJun 5, 2025
Hi Gemma, thank you for your feedback. Since we’ve recently joined Trustpilot, we’re now able to respond to past reviews and wanted to address your concerns directly. ❤️ We’re sorry to hear about the frustration with your order. We want to clarify that while shipping costs are covered at checkout, customs duties and import fees are determined by your local postal authority and are the responsibility of the customer. This is outlined during checkout and in our shipping policy. We’re sorry if our communication didn’t come across as supportive; that’s never our intention. Our support team does its best to provide accurate information, especially in cases involving international customs, which are unfortunately outside of our control. Your feedback has been shared with our team to continue improving how we communicate and support our international customers. Thank you again for taking the time to share your experience.
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Roxanne M.
Feb 13, 2021
Don’t be fooled by all the niceties
STAY AWAY!!!!! I ordered a dermaroller on the 19th of December to be shipped to Malta, Europe. And according to my emails this was then shipped in the 21st of December. However it is now the 13th of February and I never received my package because it is somehow stuck in Jamaica. I have been emailing back and forth to try to get a refund and she is absolutely refusing to issue a refund, on the pretense that it has to be declared lost for me to qualify for a refund. Not only that, in her email she said and I quote; “Hi love, If you don't receive your order and once it is deemed lost, we will refund you minus shipping costs❤️ “ Meaning I will have to pay the shipping for something I never received. STAY AWAY!!!!!
Response from Gin Amber BeautyJun 5, 2025
Hi Roxanne, thank you for taking the time to share your experience. Since we’ve recently joined Trustpilot, we’re now able to respond to older reviews and wanted to personally address your concerns. ❤️ International shipping can be unpredictable, especially during that time of year, but the way your concern was addressed didn’t reflect the level of care we aim to provide. That approach wasn’t fair to you, and we’re genuinely sorry. We’ve since made several changes to our support processes to better serve our international customers and to prevent issues like this from happening again. Your feedback has not been forgotten, it’s helped shape the improvements we’ve made.
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