Gilbert H Wild and SonReviews of gilberthwild.com

Ordered one specific plant but received a "company pick" instead. Contacted the company and the response was too bad so sad we can send you whatever we want, read the small print. The item I ordered was listed on its own page with its own selection option but that was NOT what I received. I certainly will NOT be using this vendor in the future

This is the response I have received from Wilde and Sons in Sale. My decorator took the top layer off my beading and I had to pay £150 extra to get this fixed by Wilde and Sons, for 4 pieces of beading and 2 door plates. They flatly refused to do it as a goodwill gesture and apparently the price was reduced to fit it. Liz could not do enough before the job had finished and now has put the phone down on me. I paid my money on the day as they asked. I have never dealt with anyone so rude and unprofessional! Same old story, once they have your money the aftercare is non existent. Not sure what she means when I spoke to her on the phone as was chasing my refund which she advised I would get! Hi Liz Any idea when I will be getting the refund please? Hi Liz Thank you for speaking to me earlier. I’m disappointed that you didn’t have the courtesy to reply to my email to advise your accounts are on annual leave and I had to chase you twice! I paid my money on the day of fitting like you asked. As you know I’m out of pocket after everything that has happened so the refund is appreciated. I just think the aftercare is a little slow. Kind regards Hi Marie, I am sorry I don’t appreciate your email and the way you have just spoken to me on the phone. Your email came through at 5.30pm on Thursday after we closed and no one was here and then I was off yesterday as I had family commitments and when you called this morning, I was with a customer. I took your second call when you called back as I was then free and explained that Carol was off today and it was only the sales team in today with-it being weekend but I would speak to her on Monday as soon as she was back in and you would receive your partial refund. We have gone above and beyond, and I have always answered every call and email after you decorator had damaged the flooring, and communication has always been had so I'm unsure where this has all come from. I will speak to Carol on Monday then will advise when the refund has been sent. Thanks Liz

Order a chinesse money plant received a dying seedlings only had one root died in 9 days. Was nothing like advertised

Poor quality bulbs, many of which never flowered. Terrible customer service - they don’t stand behind their products. Buyer beware! Or, better yet, buy elsewhere. And, if you complain or comment respectfully, they will block you from their Facebook account, so don’t look there for accurate reviews.