Catrina H.
It was hard to navigate on a phone…
It was hard to navigate on a phone… And the description for the characters on the mug were messed up. It said I had 12 hours to cancel but noone answered for 2-3 days…. No I have a mug going to someone who’s character will be wrong…. The guy was supposed to be balled…. But now has a full set of blonde hair…. And it was a memorial cup for 2 dogs that died this year…. Not cool….
Response from GiftymizeOct 31, 2025
We’re truly sorry for the trouble you experienced — especially with such a meaningful order. 💔 Our team has carefully reviewed your feedback and already revised the mug according to your request. We deeply appreciate your patience and understanding, and we hope the updated item brings comfort and joy as a special memorial for your beloved dogs. 🐾 If you’re happy with the new mug once it arrives, we’d be truly grateful if you could update your feedback — it would mean a lot to our small team. 💖 Thank you again for giving us the chance to make things right.