GiftagoReviews of giftago.co

Response from GiftagoOct 23, 2023

Dear Stephanie, We want to express our heartfelt apologies for the disappointing experience you encountered with your recent order. Your feedback has been taken seriously, and we truly regret any inconvenience this may have caused you. First and foremost, we deeply apologize for the late delivery of your blanket. We understand the frustration and inconvenience that can result from a delayed order. We'll be conducting a thorough review of our shipping processes to prevent such occurrences in the future. To address this issue, we'd like to offer you a 15% refund as a gesture of goodwill for the delay. Secondly, we are genuinely sorry that the quality of the blanket did not meet your expectations. We pride ourselves on delivering products that match the images on our website, and it's disheartening to hear that this was not the case for your order. We acknowledge your decision not to place future orders with us. Nevertheless, we hope that you might reconsider, as we are dedicated to learning from this experience and ensuring that your next interaction with us is more positive. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you, and we are committed to making your future experiences with us more satisfactory. Once again, we apologize for the inconvenience you faced, and we appreciate your understanding.

Response from GiftagoOct 23, 2023

Dear Don, I hope this message finds you well. I'd like to begin by thanking you for your recent purchase, and I sincerely appreciate your feedback. I'm truly sorry to hear that you were not completely satisfied with the blanket you received. Your feedback is valuable to us as it helps us improve our products and services. I understand that you found the product to be of poor quality and smaller than expected. I'd like to address this concern by explaining that the size you received, 30"x40", is one of the available options for our blankets. In addition to this size, we offer larger sizes, specifically 50"x60" and 60"x80". It appears there might have been some confusion in selecting the desired size during the ordering process, which could explain the smaller size you received. We strive to provide clear information about our product options on our website to help customers make informed choices. However, it seems there was a misunderstanding in your case, and I apologize for any inconvenience this may have caused. Your feedback is vital to us, and we take your comments seriously. We will use this information to improve our product descriptions and the overall shopping experience we provide to our valued customers. If there is anything specific you would like to discuss or if you have any questions or concerns, please do not hesitate to reach out to us. We are here to assist and ensure your satisfaction. Once again, I apologize for any disappointment you experienced, and I hope we can have the opportunity to serve you better in the future. Thank you for considering our products, and I wish you all the best.

Response from GiftagoOct 23, 2023

Hi Linda, I want to extend our sincerest apologies for the mix-up in your recent order. It appears we sent you the wrong blanket, and for that, we deeply regret any inconvenience this may have caused. Please be assured that this situation does not meet our quality standards, and we take full responsibility for the error. Your satisfaction is our top priority, and we want to make things right. To rectify this, we will promptly send you the correct blanket as per your original order. We understand how important it is for you to receive the product you initially selected, and we are committed to ensuring it reaches you without any further delay. You will receive an email notification with updated tracking information once the correct blanket is dispatched. We will make every effort to expedite this process to minimize any inconvenience. Once again, we sincerely apologize for the mistake, and we appreciate your understanding and patience as we work to resolve this matter. If you have any additional questions or concerns, please do not hesitate to reach out to our customer support team, who will be happy to assist you.

Response from GiftagoOct 2, 2023

Thank you for sharing your thoughts on the blanket you purchased. We greatly appreciate your feedback and would like to address your concerns. We apologize if there was any confusion regarding the size of the blanket. Our blankets are available in three sizes: 30"x40", 50"x60", and 60"x80". The picture on our website showcases the 50"x60" size, and we make every effort to provide clear information through our size chart. We understand that your experience with the smaller size may not have met your expectations, and we appreciate your feedback as it helps us improve our products and customer experience. We will continue to work on enhancing our product descriptions to avoid any future misunderstandings. If you have any further questions, please do not hesitate to reach out to our customer support team. We are here to ensure your complete satisfaction. Once again, thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

Response from GiftagoSep 26, 2023

Thank you for sharing your thoughts on the blanket you purchased. We greatly appreciate your feedback and would like to address your concerns. We apologize if there was any confusion regarding the size of the blanket. Our blankets are available in three sizes: 30"x40", 50"x60", and 60"x80". The picture on our website showcases the 50"x60" size, and we make every effort to provide clear information through our size chart. We understand that your experience with the smaller size may not have met your expectations, and we appreciate your feedback as it helps us improve our products and customer experience. We will continue to work on enhancing our product descriptions to avoid any future misunderstandings. If you have any further questions, please do not hesitate to reach out to our customer support team. We are here to ensure your complete satisfaction. Once again, thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

Response from GiftagoSep 25, 2023

Thank you for sharing your thoughts on the blanket you purchased. We greatly appreciate your feedback and would like to address your concerns. We apologize if there was any confusion regarding the size of the blanket. Our blankets are available in three sizes: 30"x40", 50"x60", and 60"x80". The picture on our website showcases the 50"x60" size, and we make every effort to provide clear information through our size chart. We understand that your experience with the smaller size may not have met your expectations, and we appreciate your feedback as it helps us improve our products and customer experience. We will continue to work on enhancing our product descriptions to avoid any future misunderstandings. If you have any further questions, please do not hesitate to reach out to our customer support team. We are here to ensure your complete satisfaction. Once again, thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

Response from GiftagoJul 26, 2023

Hi Dennis, I am really sorry to hear that you have not received your order. As I check, your order was delivered in or at the mailbox at 4:53 pm on July 24, 2023 in WAPPINGERS FALLS, NY 12590. Can you please kindly help me check your mailbox to see if the package was delivered? I just replied to your email, please rest assured that I will work with the carrier to locate your delivery if it was not delivered to your mailbox.

Response from GiftagoJun 19, 2023

First of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. I have responded to your email, please kindly help me check your inbox and please feel sure that I will resolve this problem for you.