GiftagoReviews of giftago.co

Response from GiftagoMay 2, 2023

Hi Micheal, first of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. We tried to search for the order you might had on our order but there was no one recored under your name. In order that we can support you better, could you please send us your order number or the transaction ID to our customer support email: [email protected] Once again, we are truly sorry. It is hopeful that you can provide us with order information so that we can give you a better support in the near future. Thanks for your attention and we look forward to hearing from you soon.

Response from GiftagoJan 3, 2023

Hi Christopher. Once again, we are so sorry for your unsatisfactory experience with the delivered item. I hope to have your understanding that the winter storm sweeping much of the United States had a negative effect on shipping, so the package arrived late than normal, but still within the estimated shipping time we promised on the Checkout page. It also means that with the next order, the shipping time will probably arrive sooner than that. We are also reaching out via email to assist you more with the shipping experience, could you please check and reply in your soonest convenience? Thank you so much

Response from GiftagoSep 27, 2022

Hi Sergio. Thank you for your feedback, we are truly sorry about this. As per my checking, I'm glad to inform that your order has been shipped our on September 19th and is on the way now. Shipping details with tracking link have been sent to you email, could you please double-check the mailbox or shoot us a message at [email protected] for more assistance? Thanks for your cooperation and we look forward to hearing from you soon. Regards,

Response from GiftagoJul 28, 2022

Dear Rachel Griffiths, We are so sorry for your unsatisfactory experience with the shipping service. Your feedback was noted for improvements in updating the order shipping status to customers in the future. We will try our best to reduce the waiting time for an active tracking link. Your sharing is greatly appreciated. It is hopeful that you were satisfied with the product quality. Please email send a message to our customer support email: [email protected] for further assistance if necessary. Thank you for your feedback. We hope that we could have the chance to serve you again in the near future. Regards,

Response from GiftagoJul 1, 2022

Dear Cameron Phommabouth, We are sincerely sorry if the size of the product didn't come up to your expectation. We've taken note of your review and we will issue changes to bring more options to our customers. Thank you for sharing your experience. We hope that we could get the chance to serve you again in the future!

Response from GiftagoJul 1, 2022

Dear Billy Brady, We are so sorry for our late response. It is sure that we will look into our customer support workflow to bring customers better experiences in the future. It is confirmed that the new package for the correct stands is being procecssed to reship to you. Please keep calm and allow us a few more days to deliver the package to you. If you need any assistnace, feel free to contact us again at: [email protected]. We are always ready to support you. Regards,