GiftagoReviews of giftago.co

Response from GiftagoNov 3, 2023

Dear Tammy, We truly appreciate your feedback, and we're sorry to hear about your disappointment with the size of the blanket. Your determination to make the most of it by framing it as a daily reminder for your daughter is inspiring. We're honored to be a part of such a meaningful gesture. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.

Response from GiftagoOct 27, 2023

Thank you for your message, and we appreciate your feedback. We apologize for any confusion regarding the size of the blanket you received. It seems there might have been a misunderstanding, as the size you selected during the ordering process was 30"x40", which is indeed a baby size blanket. We understand your expectation for a full-size blanket, and we are committed to resolving this issue to your satisfaction. We have already sent an email to address this concern and explore possible solutions. Please check your email, and our team will work closely with you to find the best resolution. Your happiness with our products is important to us, and we are dedicated to ensuring your experience with us is a positive one. Thank you for bringing this to our attention, and we look forward to assisting you further.

Response from GiftagoOct 25, 2023

First of all, we want to send you our profound apology for all the inconveniences you might encounter when placing the order. We understand your frustration and anger in this situation. We tried to search for the order you might had on our order but there was no record under your name. In order that we can support you better, could you please send us your order number or the transaction ID to our customer support email: [email protected] Once again, we are truly sorry. It is hopeful that you can provide us with order information so that we can give you better support in the near future. Thanks for your attention and we look forward to hearing from you soon.

Response from GiftagoOct 23, 2023

Hi Natalie, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us improve our products and services. We're delighted to hear that you found our ordering process user-friendly and that you enjoyed the design printed on the blanket. We also appreciate your acknowledgment of our efforts to keep you informed throughout the entire process. Regarding the size and thickness of the blanket, we offer a range of sizes to cater to our customers' preferences, including 50"x60" and 60"x80". The size you chose, 30"x40", is the smallest option, and it's great to hear that you've taken note of the available sizes. We understand that personal preferences can vary, and we're here to accommodate your choices. If you ever decide to order another blanket, please consider our larger sizes, which might offer the dimensions and thickness you're looking for. Your satisfaction is essential to us, and we aim to provide products that align with your expectations. Thank you once again for choosing our product, and for your valuable feedback. If you have any further comments or suggestions, please feel free to share them. We're here to ensure your future experiences are even more enjoyable.

Response from GiftagoOct 10, 2023

Hi Rita, we appreciate your feedback and apologize for the delay in delivery. We're glad you liked the personalized blanket, and we'll certainly take your input into account to enhance the product's quality. Your satisfaction is important to us, and we'll continue to strive for improvements. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us for your granddaughter's special gift.

Response from GiftagoSep 18, 2023

Dear Carrie, We're truly sorry to hear about the extended shipping time you experienced with your recent order. Your satisfaction is important to us, and we understand your disappointment. We've already taken action to assist you in locating the package. An email has been sent to provide further guidance and resolve this issue promptly. Please check your inbox, including spam, for our message. Thank you for bringing this to our attention, and we appreciate your patience and understanding.